Sara Harrison
Remote (WFH) Customer Service
Yazoo City,MS
Summary
Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
30
30
years of professional experience
Work History
Owner/Operator
Gateway Janitorial Service
Yazoo City, MS
03.2018 - Current
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Executed performance reviews to encourage improved productivity for team members.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
EVS Housekeeper
Ameristar Casino And Hotel
Vicksburg, MS
01.2018 - 09.2026
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Monitored supply levels of cleaning supplies and placed orders when necessary.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Communicated with maintenance team on damages to repair.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Communicated with customers about requests for additional supplies or cleaning services.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Inspected furniture for damage or stains in between guest stays.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Swept and damp-mopped private stairways and hallways.
- Sorted and counted linens and organized in storage areas.
- Waxed and polished wood furnishings to restore faded appearance.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Caretaker
Gunslinger Toy Aussie
Benton, MS
10.2022 - 03.2023
- Communicated with management about changes, maintenance needs and tenant issues.
- Maintained landscaped area by picking up trash, removing debris and contacting landscaping team to address issues.
- Cleaned interior and exterior of windows.
- Opened and closed buildings daily by unlocking and locking doors and managing security system.
- Cared for pets during owners' absences.
- Offered animals exercise opportunities through walks and play activities.
- Fed animals twice daily and refilled water dish.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Walked dogs while enforcing good behavior and manners.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Prepared food to meet needs of animals under care with appropriate meals.
- Provided seamless communication to inform pet owners of visits and pet status.
- Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Applied ointments and other medication to treat eyes, skin and other body parts.
- Turned on lights at dusk and locked first floor doors and windows upon leaving.
- Changed bedding weekly to promote optimal health and comfort for each animal.
- Trained animals in routine and special commands, how to get along with other animals and housebreaking.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Delivered optimal support for newborn animals by providing safe, warm and clean locations and monitoring conditions.
Janitorial Worker/Caregiver
American Specialty Incorporated
Vicksburg, MS
08.1996 - 03.2017
- Gathered and emptied trash cans and disposed of bags.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Dusted and wiped furniture and fixtures.
- Followed strict schedules, cleaning according to facility usage and room availability.
- Monitored cleaning supply levels and requested reordering when inventory ran low.
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
- Recorded routine inspection and maintenance activities.
- Reported interior and exterior maintenance needs to managers.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Discarded cardboard boxes and trash in compactors and balers.
- Checked and stocked inventory throughout facility to meet expected demands.
- Moved equipment and furniture to thoroughly clean space.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Maintained accountability for building keys, master keys and access cards.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Notified building managers about needed repairs to maintain public safety.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Performed landscaping tasks and removed litter to maintain grounds.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Established behavioral modification goals and assessed progress toward goals.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
EVS Housekeeper
GrandStation Casino and Hotel
Vicksburg, MS
12.2008 - 09.2012
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Communicated with maintenance team on damages to repair.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Communicated with customers about requests for additional supplies or cleaning services.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Inspected furniture for damage or stains in between guest stays.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Swept and damp-mopped private stairways and hallways.
- Sorted and counted linens and organized in storage areas.
- Waxed and polished wood furnishings to restore faded appearance.
Education
MBA - Business Administration And Management
Colorado Technical University
Colorado Springs, CO03.2023
Associate of Science - Human Resource Management
Colorado Technology Universiy
Colorado Springs, CO06.2020
Bachelor of Science - Business Management
Colorado Technical University
Colorado Springs, CO04.2014
Skills
- Labor relations
- Marketing tactics
- KPI management
- Cash flow optimization
- Strategic planning
- Customer relations
Timeline
Caretaker
Gunslinger Toy Aussie
10.2022 - 03.2023
Owner/Operator
Gateway Janitorial Service
03.2018 - Current
EVS Housekeeper
Ameristar Casino And Hotel
01.2018 - 09.2026
EVS Housekeeper
GrandStation Casino and Hotel
12.2008 - 09.2012
Janitorial Worker/Caregiver
American Specialty Incorporated
08.1996 - 03.2017
MBA - Business Administration And Management
Colorado Technical University
Associate of Science - Human Resource Management
Colorado Technology Universiy
Bachelor of Science - Business Management
Colorado Technical University
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