Sara Hartmann
Portland,Oregon
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Location Manager- Business Partner
MDSkin
03.2023 - 03.2023
- Assisted in recruiting, hiring and training of team members. while evaluating staff performance for 20 direct reports
- Perform and maintain inventory processes and procurement. Redesigned sales floor for more effective merchandizing an increase in product sales.
- Manage all onsite refunds for patients, concerns, and questions. Handled problematic customers and clients to maintain excellent customer service.
- Assisted with appointment scheduling, provided backup support to the front desk concierge.
- Collaborated with the marketing team and assist with planning marketing campaigns and event planning to boost sales.
- Lead weekly team meetings, discuss revenue, goals, KPI, campaigns, and promos.
- Timecard and attendance management,
- Scheduled set building and equipment delivery for locations.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Digital PCC/Front Office Supervisor
Portland Plastic Surgery Group
03.2022 - 03.2023
- Handle all incoming leads generated by digital marketing and coordinate scheduling via phone and online
- Crosstrained for front desk to provide backup support with checking patients in/out, invoicing, collecting payments, and scheduling
- Constantly looking for opportunities to streamline operations and assist the management team in special initiatives
- Overseeing the day-to-day operations of a medical office, ensuring compliance with regulations, and managing staff and finances
- Promoted to Office Supervisor within 90 days of hire
- Reason for leaving - Relocated to Arizona
Medical Receptionist - On Call
Urgent Care
08.2018 - 11.2020
- Provided part-time evening and weekend coverage as needed, in addition to my full-time job at Center for Dermatology
- Answer phones, triage calls, and schedule appropriately
- Data Entry, medical record management, enter charges for patient
- COVID screen all patients during the pandemic
- Reason for leaving: Temporary relocation to California during the Pandemic
Front Office Supervisor
Center for Dermatology and Laser Surgery
04.2015 - 11.2020
- Established and updated work schedules to account for changing staff levels and expected workloads. Timecard and attendance management.
- Monitor and evaluate the daily performance of front office team members to ensure duties are completed accurately, efficiently, and timely
- Scheduled bi-weekly 1:1 for 12 direct reports, provided coaching, mentorship and performance planning
- Assist in disciplinary action with the Clinic Manager and Human Resources department as needed
- Recruit, onboard, and train all new front office hires
- Develop protocols and processes to maintain an efficient workflow and ensure a high level of customer satisfaction
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Generate and implement projects for revenue, patient growth, and retention for the practice
- Assist practice manager with sales event planning and company parties
- Continued education with HIPAA and OSHA and maintained compliance with daily clinical procedures
- Backup support for the Front Desk, and Referral/Scheduling department
- Develop and implement COVID procedures for clinics to remain open with limited occupancy and workforce
- Promoted from Client Concierge in 2016 to a Leadership role on the scheduling team
- Promoted from Lead Scheduling Coordinator in 2018 to Front Office Supervisor
- Reason for leaving: Temporary relocation to California during the Pandemic
Education
HS Diploma -
Skyview High School
Vancouver, WAVocational school - Team building and leadership
Clark County Skills Center
Vancouver, WASkills
- Inspirational leadership
- Workload planning
- Complex Problem-solving
- Recruiting and interviewing
- Operations management
- Staff management
- Project planning
- Shift scheduling
- Coaching and mentoring
- Policy and procedure development
- Employee onboarding
- Marketing tactics
Personal Information
Authorized To Work: US for any employer
Timeline
Location Manager- Business Partner
MDSkin
03.2023 - 03.2023
Digital PCC/Front Office Supervisor
Portland Plastic Surgery Group
03.2022 - 03.2023
Medical Receptionist - On Call
Urgent Care
08.2018 - 11.2020
Front Office Supervisor
Center for Dermatology and Laser Surgery
04.2015 - 11.2020
Vocational school - Team building and leadership
Clark County Skills Center
HS Diploma -
Skyview High School
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