SARA HAWORTH
Billings,MT
Summary
Dynamic professional with a proven track record in complex problem solving and regulatory compliance. Adept at fostering relationships with clients and agencies, ensuring efficient permit processing. Recognized for meticulous attention to detail and exceptional customer service, driving project success and client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Permit Technician
Electrical Consultants, Inc.
Billings, MT
04.2024 - Current
- Review, compile and process permit applications for various projects.
- Develop detailed reports for stormwater management, ensuring compliance and accuracy.
- Assist clients and project teams in understanding permit requirements and procedures.
- Mitigate risk by coordinating with regulatory agencies to ensure compliance with regulations and expedite permit processing.
- Maintain accurate records of all permit transactions, receipts and status updates.
- Collaborate with project teams to provide clarity and regular updates.
- Resolve permit-related inquiries from clients and stakeholders promptly.
- Develop and strengthen productive working relationships with permitting and regulatory agencies, project teams and clients.
- Process payments for permitting fees, accurately tracking amounts and coordinating receipts.
Administrative Assistant II
Electrical Consultants, Inc.
Billings, MT
06.2023 - 04.2024
- Provided secretarial and office management support while building cooperative working relationships.
- Directed customer communication to appropriate department personnel.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Composed, edited and typed complex memos and reports with job-related software.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Dispatch and Office Manager
Hanser’s Wrecker & Environmental
Billings, MT
10.2014 - 06.2023
- Provided effective customer service and complaint resolution.
- Collected detailed information while performing accurate data entry.
- Coordinated environmental spill cleanups and large wreck responses, ensuring proper permitting and documentation was acquired and the necessary agencies notified.
- Built complex estimates and invoices for wrecks and environmental projects, ensuring all documentation was complete.
- Managed accounts by fostering relationships, updating rates and swiftly solving complaints.
- Created and implemented new procedures and supporting materials to improve job functionality. Conducted regular staff training sessions.
- Maintained office and supply inventory across six locations to support operational efficiency.
- Administered payroll and scheduling for approximately 50 employees, maintaining compliance with regulations.
- Maintained and audited driver files and records including MVRs, FMCSR Drug & Alcohol Clearing House, and random drug and alcohol testing.
- Completed human resources duties such as onboarding, terminations and conducted performance reviews.
- Worked directly under the owner providing assistance with numerous day-to-day assignments and projects in a high-stress and complex environment.
Benefits Specialist
Avitus Group
Billings, MT
04.2014 - 09.2014
- Administered employee benefits programs while ensuring compliance with all regulations.
- Established payroll deductions, credits, and make-up payments for accurate compensation.
- Audited prior year plans and rates to enhance customer satisfaction.
- Managed spreadsheets and Outlook reminders while reconciling financial statements.
Certified Pharmacy Technician II/TCT
Billings Clinic
Billings, MT
12.2009 - 04.2014
- Executed IV, Chemo and TPN compounding in compliance with 797 standards and DoseEdge protocols.
- Developed and updated training manuals, processes and procedures to enhance operational efficiency.
- Performed Technician-Check-Technician duties by verifying accuracy of repeated orders prior to nurse administration.
- Collaborated with pharmacy staff, nursing and physicians to ensure correct medication orders and timely deliveries.
- Accurately filled unit-dose orders, batch items and kits while maintaining attention to detail.
Loan Specialist
Gentry Finance
Billings, MT
09.2009 - 12.2009
- Delivered effective customer service to enhance client satisfaction.
- Processed loan applications for approval, ensuring compliance with regulations.
- Coordinated repayment schedules to facilitate timely payments.
- Conducted collection calls for past due accounts to recover outstanding balances.
Waitress/Hostess
JB’s Family Restaurant
Great Falls, MT
04.2009 - 09.2009
- Welcomed and seated customers professionally and proficiently.
- Managed communication with kitchen staff to monitor item availability and wait times.
- Processed phone orders and efficiently filled to-go requests.
- Handled payments accurately, providing change and printing receipts promptly.
- Resolved customer concerns swiftly, enhancing overall experience while escalating issues to management as needed.
Drug & Alcohol Tester
Global Safety Network
Grand Forks, ND
09.2008 - 04.2009
- Administered drug and alcohol tests for various clients, including DOT and non-DOT.
- Scheduled mobile collection dates for random tests and provided on-call support for suspected cases.
- Drove company vehicle to conduct on-site testing efficiently.
HR/Alcohol & Drug Program Manager/Security/Benefits/Recruiter
Corporate Air/Merlin Airways
Billings, MT
06.2007 - 09.2008
- Promoted from Data Entry/Receptionist to an HR role within a short tenure due to exceptional performance.
- Conducted recruiting, interviewing and orientation for new hires.
- Maintained comprehensive employee files to ensure compliance with organizational standards.
- Tracked FedEx security badges and managed benefit enrollments efficiently.
- Oversaw Alcohol and Drug Program adhering to FAA and DOT regulations.
Home Theater Customer Specialist
Best Buy
Billings, MT
05.2007 - 06.2007
- Executed proficient customer service and sales strategies for home theater department.
- Provided support during product returns and exchanges processes.
- Assisted customers with product selection and technical inquiries.
- Collaborated with team members to maintain store organization and cleanliness.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints promptly to ensure satisfaction.
- Educated customers on current promotions and loyalty programs.
- Maintained knowledge of latest technology trends and products available in-store.
Waitress/Hostess
Hanser’sJB’s Family Restaurant
Sheridan, WY
11.2006 - 05.2007
- Welcomed and seated customers professionally and proficiently.
- Managed communication with kitchen staff to monitor item availability and wait times.
- Processed phone orders and efficiently filled to-go requests.
- Handled payments accurately, providing change and printing receipts promptly.
- Resolved customer concerns swiftly, enhancing overall experience while escalating issues to management as needed.
Education
High School Diploma -
Brookings High School
Skills
- Self-Motivated and Reliable
- Effective Leadership
- Employee Coaching and Motivation
- Complex Problem Solving and Creative Thinking
- Multitasking, Time Management and Prioritization
- Managing Operations and Efficiency
- Professional Verbal and Written Communication
- Attentional to Detail
- Invoicing, Billing and Report Writing
- Exceptional Customer Service & Relations
- Extensive Computer Skills
References
REFENCES
Aura Lindstrand - Electrical Consultants, Inc Manager of Permitting
406-672-3382
Ralph Hanser - Hanser’s Wrecker CEO
406-697-3540
Julie Boland - Hanser’s Wrecker CPA
406-697-3540
Jim Cunningham - Hanser's Wrecker Account Manager/Liaison
406-581-3838
Coralene Corbridge - Hanser's Wrecker HR
406-876-3886
*More references available upon request*
Certification
- eCornell - Leadership Essentials (August 2025)
Timeline
Permit Technician
Electrical Consultants, Inc.
04.2024 - Current
Administrative Assistant II
Electrical Consultants, Inc.
06.2023 - 04.2024
Dispatch and Office Manager
Hanser’s Wrecker & Environmental
10.2014 - 06.2023
Benefits Specialist
Avitus Group
04.2014 - 09.2014
Certified Pharmacy Technician II/TCT
Billings Clinic
12.2009 - 04.2014
Loan Specialist
Gentry Finance
09.2009 - 12.2009
Waitress/Hostess
JB’s Family Restaurant
04.2009 - 09.2009
Drug & Alcohol Tester
Global Safety Network
09.2008 - 04.2009
HR/Alcohol & Drug Program Manager/Security/Benefits/Recruiter
Corporate Air/Merlin Airways
06.2007 - 09.2008
Home Theater Customer Specialist
Best Buy
05.2007 - 06.2007
Waitress/Hostess
Hanser’sJB’s Family Restaurant
11.2006 - 05.2007
High School Diploma -
Brookings High School
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