Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sara Hayes

Lexington,KY

Summary

Dedicated team member with prior experience in providing excellent customer service and maintaining a safe and clean environment. Very knowledgeable in cash-handling, inventory management and problem solving. Detailed-oriented and efficient in time mangement also.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier/Cook

Thorntons #038
10.2024 - Current
  • Greeted customers at the register and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operates cash register for cash, e.b.t., lottery sales and payouts along with credit card transactions with excellent accuracy levels.
  • Restock inventory as needed to ensure customer needs are met.
  • Performs regular cleaning tasks to ensure a safe and clean environment.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Learned duties for various positions and provided backup at key times.
  • Prepare food items in compliance with recipes and portioning control guidelines.
  • Reduce food waste by implementing proper portion control and storage techniques.

Stockroom Associate

Ross Dress for Less
02.2024 - 09.2024
  • Checked numbers manually and used hand-held equipment to locate products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Shelved new and returned inventory according to proper storage procedures.
  • Promoted safe working environment in the stockroom through adherence to safety guidelines such as proper lifting techniques or pallet jack usage.
  • Assisted in the development of new stock room associates by providing hands-on training, guidance, and support during their initial onboarding period.

Store Manager

E.G. America (minit Mart) / Caseys
01.2020 - 08.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.

Education

High School Diploma -

Harrison County High School
Cynthiana, KY

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Cash handling
  • Professionalism and courtesy
  • Cleaning and sanitizing
  • POS system operations
  • Reliability and punctuality

Certification

  • ServSafe Food Handler's Certification (expires 05/25/28)

Timeline

Cashier/Cook

Thorntons #038
10.2024 - Current

Stockroom Associate

Ross Dress for Less
02.2024 - 09.2024

Store Manager

E.G. America (minit Mart) / Caseys
01.2020 - 08.2023

High School Diploma -

Harrison County High School

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Sara Hayes