Sara HAZBIU
Summary
Versatile psychology graduate with expertise in employee operations, onboarding, and process optimization. Demonstrated ability to manage confidential records and improve operational workflows in banking and hospitality settings. Eager to contribute organizational and communication skills in an HR Coordinator or People Operations role.
Overview
5
5
years of professional experience
Work History
Banker
Citizens Bank
Boston, MA
09.2025 - Current
- Collaborated with customer service and finance teams to resolve discrepancies in 50+ client accounts, enhancing accuracy in account management.
- Processed high-volume financial transactions, achieving accuracy and compliance with regulatory standards.
- Managed and organized over 100 customer records and transaction documents monthly, enhancing operational efficiency through banking software and Microsoft Office.
Front Office Supervisor
Courtyard Boston Downtown
Boston, MA
11.2024 - 09.2025
- Supervised front desk associates, managing weekly schedules and resolving operational challenges to ensure seamless daily operations.
- Managed bi-weekly schedules for 15+ employees, ensuring accurate and timely payroll updates using UKG and ADP.
- Coordinated new employee orientation, facilitating timely paperwork completion and clear guidance on key policies to enhance onboarding experience.
Front Office Supervisor
AC Hotel by Marriott
Boston, MA
10.2023 - 11.2024
- Delivered customer service support to 100+ guests daily, significantly boosting guest satisfaction in fast-paced hospitality environment.
- Addressed 20 guest concerns weekly, ensuring adherence to brand standards while maintaining professionalism.
- Coordinated scheduling of 30+ sales appointments weekly, improving team collaboration and communication.
Hotel Ambassador
CitizenM Hotel
Boston, MA
08.2021 - 10.2023
- Onboarded and trained 5 new team members, reducing training time by 20% and enhancing integration into daily operations.
- Coordinated weekly employee schedules and communicated staffing updates to management, ensuring optimal coverage for all shifts.
- Collaborated with HR and Finance to streamline daily operations and reduce processing time for employee requests by 15%.
Education
Bachelor - Psychology
Southern New Hampshire University
01-2024
Skills
- Banking Software
- Regulatory Compliance
- Payroll Processing Support
- UKG
- ADP
- Microsoft Office
- Workforce scheduling
- Onboarding
- Appointment scheduling
- Data privacy
- Employee assistance
- Communication Tools
- Access Management
- Financial Systems
Languages
- Albanian
- Spanish
- English
- Portuguese
Timeline
Banker
Citizens Bank
09.2025 - Current
Front Office Supervisor
Courtyard Boston Downtown
11.2024 - 09.2025
Front Office Supervisor
AC Hotel by Marriott
10.2023 - 11.2024
Hotel Ambassador
CitizenM Hotel
08.2021 - 10.2023
Bachelor - Psychology
Southern New Hampshire University