Sara Hazel
Troy,AL
Summary
Experienced and customer-focused Agent skilled in generating, nurturing, and overseeing leads to drive business growth. Committed to maximizing revenue and profitability within the industry.
Overview
18
18
years of professional experience
Work History
Remote Call Center Center Agent
Shiftsmart
Troy, Al.
07.2024 - 09.2024
- Recorded customer information in a precise manner, managed account processing, and documented paperwork.
- Efficiently performed a wide range of administrative tasks such as data entry, paperwork filing, database updates, and report generation.
- Increased productivity through the use of computer systems for tracking, information gathering, and troubleshooting.
- Consistently attended frequent team huddles to stay informed about the latest advancements in products, services, and regulations.
- Illustrated understanding of the trends in the industry and its competition.
- Actively participated in training sessions focused on enhancing job-related skills.
- Maintained a high level of confidentiality according to company policy.
- Delivered exceptional inbound and outbound service, exceeding established targets.
- Regularly reported client activity and business development progress to senior management.
Office Manager
Rodney Davenport
Troy , Alabama
11.2006 - 06.2024
- Assisted with the preparation of budgets, forecasts, and financial statements.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules, and delegated tasks.
- Coordinated meetings, conferences, travel arrangements, and department activities.
- Maintained filing system for records, correspondence, and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations, including greeting visitors, answering questions, and directing them to appropriate personnel.
- Tracked invoices and payments to ensure the accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Conducted research projects related to new product development or marketing initiatives.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past-due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records.
Education
High School Diploma -
Tarrant High School
Tarrant, AL06-1993
Skills
- Marketing Management
- Schedule Management
- Positive Attitude
- Problem-solving skills
- Organizational Skills
- Order Fulfillment
- Customer service abilities
- Sales closing
- Recordkeeping proficiency
- Sample Preparation
- Resolving customer issues
- Flexible Schedule
- Travel Arrangements
- Ensuring customer satisfaction
- Documenting information
- Internet savvy
- Clear Communication
- Customer Complaint Resolution
- Critical Thinking
- Problem-Solving
- Strong communication abilities
- Call Management
- Information documentation
Timeline
Remote Call Center Center Agent
Shiftsmart
07.2024 - 09.2024
Office Manager
Rodney Davenport
11.2006 - 06.2024
High School Diploma -
Tarrant High School
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