Sara Heil
Scappoose
Summary
Accomplished Head Teacher at KinderCare Learning Centers, adept in staff management and early childhood education. Excelled in fostering parent-teacher relations and mentoring teachers, significantly enhancing student learning experiences. Demonstrated exceptional ability to resolve conflicts and promote teamwork, showcasing strong leadership and communication skills.
Overview
7
7
years of professional experience
Work History
Head Teacher
KinderCare Learning Centers
11.2024 - Current
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Organized extracurricular activities that complemented the curriculum while fostering teamwork and leadership skills among students.
- Mentored junior teachers, sharing best practices and providing constructive feedback to improve their teaching techniques.
- Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
Customer Service Representative
KinderCare Learning Centers
03.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative Assistant
Hurliman CPA
11.2022 - 11.2023
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
Education Assistant
Scappoose School District
09.2017 - 11.2022
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Helped with office duties, answering phones and greeting parents
Education
High School Diploma -
Eagle Point Highschool
Eagle Point, OR05-1997
Skills
- Parent-teacher relations
- Staff management
- Mentoring teachers
- Early childhood education
- Customer service
- Data entry
- Computer skills
- Microsoft Word
- File organization
- Active listening
- Critical thinking
Timeline
Head Teacher
KinderCare Learning Centers
11.2024 - Current
Customer Service Representative
KinderCare Learning Centers
03.2024 - 11.2024
Administrative Assistant
Hurliman CPA
11.2022 - 11.2023
Education Assistant
Scappoose School District
09.2017 - 11.2022
High School Diploma -
Eagle Point Highschool
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