Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sara Henning

Owensboro,KY

Summary

Compassionate Veterinary Assistant with practical experience in managing vet clinic operations, patient care, and administrative duties. Strengths include deep knowledge of animal health procedures, strong communication skills to liaise between vets, pet owners, and office staff, and adaptability in high-stress situations. Proven ability to make a positive impact through improved clinic organization and efficiency. Offers excellent time management, multitasking and organizational skills

Overview

12
years of professional experience

Work History

Owensboro Animal Hospital
Owensboro, KY

Veterinary Assistant
09.2017 - Current

Job overview

  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.
  • Provided detailed patient care instructions to pet owners.
  • Maintained accurate medical records of all patients.
  • Cleaned and sterilized exam rooms between appointments.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Prepared laboratory slides for microscopic examinations.
  • Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Provided emotional support to pet owners during difficult times.
  • Obtained information and history from clients to maintain medical charts.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Operated radiographic and ultrasound equipment.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.

Self Employed Services
Owensboro, KY

Professional Pet Groomer
03.2013 - 01.2022

Job overview

  • Greeted customers and their pets, assessing pet's needs and condition.
  • Performed complete grooming services including brushing, bathing, trimming, nail clipping and ear cleaning.
  • Maintained a clean and safe work environment, following all safety protocols.
  • Scheduled regular appointments for repeat customers.
  • Conducted pre-grooming consultations with clients to discuss goals for the grooming session.
  • Ensured that all equipment used was properly sanitized after each use according to industry standards.
  • Inspected animals for signs of illness or injury prior to grooming process.
  • Demonstrated knowledge of breed specific cuts and styles as requested by customer.
  • Utilized clippers, scissors, combs and brushes during grooming sessions as necessary.
  • Monitored pets closely while they were being groomed to ensure safety at all times.
  • Cleaned up any messes made by the pets while they were being groomed.
  • Organized supplies needed prior to beginning grooming services.
  • Kept accurate records of products used during each grooming session.
  • Maintained inventory levels of products used throughout the day.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Bathed and groomed pets using gentle techniques.
  • Delivered excellent service to pet owners to drive repeat business.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Scheduled grooming and veterinary appointments for animals.
  • Assisted with grooming tasks such as bathing, brushing, and nail trimming.

PetSmart Charities
Owensboro, KY

Sales Associate
05.2012 - 10.2016

Job overview

  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Adhered to company initiatives and achieved established goals.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Education

PetSmart Grooming Academy
Owensboro, KY

Grooming Certificate from Pet Grooming
02-2014

University Overview

PetSmart Training
Louisville, KY

Certificate from Dog Training
02-2013

University Overview

Spencerian College - Louisville
Louisville, KY

Certificate from Health Unit Coordination
07-2007

University Overview

Myrtle Beach High School
Myrtle Beach, SC

High School Diploma
06-1995

University Overview

Skills

  • Lab operations
  • Animal restraint
  • Surgical procedures and support
  • Reception support
  • Patient Flow Management
  • Appointment Scheduling
  • Veterinary standards and procedures
  • Veterinary Terminology
  • Radiology techniques
  • Client Education

Timeline

Veterinary Assistant
Owensboro Animal Hospital
09.2017 - Current
Professional Pet Groomer
Self Employed Services
03.2013 - 01.2022
Sales Associate
PetSmart Charities
05.2012 - 10.2016
PetSmart Grooming Academy
Grooming Certificate from Pet Grooming
PetSmart Training
Certificate from Dog Training
Spencerian College - Louisville
Certificate from Health Unit Coordination
Myrtle Beach High School
High School Diploma

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Sara Henning