Sara Henry
Massena
Summary
Dynamic Front of House Manager with a proven track record at Eylands, excelling in guest relations and staff training. Enhanced operational efficiency through a new reservation system and coordinated successful events. Skilled in conflict resolution and food safety compliance, fostering exceptional service and memorable dining experiences.
Overview
26
26
years of professional experience
Work History
Front of House Manager
Eylands
09.2021 - 04.2025
- Oversaw daily front of house operations, ensuring exceptional guest experiences and service consistency.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented new reservation system, enhancing efficiency in table management and guest tracking.
- Coordinated special events, managing logistics and guest relations for seamless execution.
Bar Manager
All American Pub
12.2019 - 08.2021
- Oversaw daily bar operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on mixology techniques and beverage service standards.
- Developed and implemented inventory management strategies to minimize waste and optimize stock levels.
- Collaborated with kitchen staff to create seasonal drink menus aligned with culinary offerings.
Head Server/Manager
Village Inn
05.1999 - 01.2018
- Supervised daily operations, ensuring exceptional service and customer satisfaction.
- Trained and mentored new staff on restaurant protocols and service standards.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Developed strategies to enhance guest experiences through personalized service initiatives.
Education
Veterinary Technology
SUNY Canton
Canton, NY05-2004
High School Diploma -
St. Lawrence Central
Brasher Falls, NY06-2001
Skills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Food safety compliance
- Training and mentoring
- Complaint handling
- Restaurant operations
- Health and safety regulations
- Employee scheduling
- Health department inspections
- Task delegation
Timeline
Front of House Manager
Eylands
09.2021 - 04.2025
Bar Manager
All American Pub
12.2019 - 08.2021
Head Server/Manager
Village Inn
05.1999 - 01.2018
Veterinary Technology
SUNY Canton
High School Diploma -
St. Lawrence Central
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