Sara Hensley

Work History

Program Manger

Odyssey House of Utah

Salt Lake City, UT

06.2020 - Current

Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Proved successful working within tight deadlines and a fast-paced environment.
Gained strong leadership skills by managing projects from start to finish.
Worked effectively in fast-paced environments.
Resolved problems, improved operations and provided exceptional service.
Cultivated interpersonal skills by building positive relationships with others.
Excellent communication skills, both verbal and written.
Strengthened communication skills through regular interactions with others.
Worked flexible hours across night, weekend and holiday shifts.

Support Staff Supervisor

Odyssey House of Utah

Salt Lake City, UT

07.2018 - 05.2020

Assessed and increased quality of service by monitoring employee and customer interactions.
Maximized coverage during key hours by preparing effective schedules.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Evaluated employee job performance and motivated staff to improve productivity.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Monitored office inventory to maintain adequate supply levels and order products.
Mitigated regulatory risks by guaranteeing program requirements adhered to Odyssey's compliance standards.
Streamlined back office services for clients to promote proper functionality and positive user experience.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Trained multilpe employees on best practices and protocol while managing teams to maintain optimal productivity.
Resolved problems, improved operations and provided exceptional service.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Developed strong organizational and communication skills through coursework and volunteer activities.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Cashier /Stocker Associate

Family Dollar

Salt Lake City, UT

06.2017 - 12.2018

Helped customers find specific products, answered questions and offered product advice.
Assisted with purchases, locating items and signing up for rewards programs.
Operated cash register, collected payments and provided accurate change.
Scanned customer purchases, supporting transactions to streamline sales process.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted Managers with completing end-of-day counts and securing funds to prevent loss or theft.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Received payments for distributor and issued receipts.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Inspected items for damage and obtained replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Monitored sales events, added new merchandise and rang up purchases.
Properly verified customer identification for alcohol or tobacco purchases.
Processed numerous transactions per day with exceptional accuracy.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Promoted specific item options to drive sales and achieve add-on purchases.
Welcomed customers, offering assistance to help find necessary store items.

Security Guard

Allied Security

Salt Lake City, UT

01.1998 - 02.2002

Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
Monitored and authorized entrance and departure of employees, visitors and other persons.
Detected emergency situations using video equipment through keen listening and close observation to respond appropriately to alarms.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Delivered medical aid to individuals in distress to prevent deterioration prior to arrival of paramedics.
Monitored access control systems, including CCTV systems for nefarious activities such as theft .
Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
Responded to and thoroughly investigated all reported incidents to protect company assets.
Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.

Janitorial Worker

American Building Maintenance

Salt Lake City, UT

05.1993 - 11.1997

Used digital timekeeping system to document hours worked each day.
Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Maintained accountability for building keys, master keys, and access cards.
Wet and spot mopped to clean floors and other surfaces in public corridors.
Notified management of structural issues and major repairs.
Checked and stocked inventory throughout facility to meet expected demands.
Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
Used industrial cleaning equipment to quickly complete custodial tasks.
Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Handled and stored hazardous chemicals safely to prevent injury or illness.
Maintained building interiors with routine deep cleaning of high-traffic areas.

Summary

Work History

Program Manger

Support Staff Supervisor

Cashier /Stocker Associate

Security Guard

Janitorial Worker

Education

GED -

Work Availability

Skills

Timeline

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