Sara Hensley
Salt Lake City,UT
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Enterprising Support Supervisor offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.
Work History
Program Manger
Odyssey House of Utah
Salt Lake City, UT
06.2020 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
Support Staff Supervisor
Odyssey House of Utah
Salt Lake City, UT
07.2018 - 05.2020
- Assessed and increased quality of service by monitoring employee and customer interactions.
- Maximized coverage during key hours by preparing effective schedules.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Monitored office inventory to maintain adequate supply levels and order products.
- Mitigated regulatory risks by guaranteeing program requirements adhered to Odyssey's compliance standards.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Trained multilpe employees on best practices and protocol while managing teams to maintain optimal productivity.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Cashier /Stocker Associate
Family Dollar
Salt Lake City, UT
06.2017 - 12.2018
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted Managers with completing end-of-day counts and securing funds to prevent loss or theft.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Received payments for distributor and issued receipts.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Inspected items for damage and obtained replacements for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Monitored sales events, added new merchandise and rang up purchases.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed numerous transactions per day with exceptional accuracy.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Welcomed customers, offering assistance to help find necessary store items.
Security Guard
Allied Security
Salt Lake City, UT
01.1998 - 02.2002
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Monitored and authorized entrance and departure of employees, visitors and other persons.
- Detected emergency situations using video equipment through keen listening and close observation to respond appropriately to alarms.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Delivered medical aid to individuals in distress to prevent deterioration prior to arrival of paramedics.
- Monitored access control systems, including CCTV systems for nefarious activities such as theft .
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Responded to and thoroughly investigated all reported incidents to protect company assets.
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
Janitorial Worker
American Building Maintenance
Salt Lake City, UT
05.1993 - 11.1997
- Used digital timekeeping system to document hours worked each day.
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Maintained accountability for building keys, master keys, and access cards.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Notified management of structural issues and major repairs.
- Checked and stocked inventory throughout facility to meet expected demands.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Used industrial cleaning equipment to quickly complete custodial tasks.
- Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Maintained building interiors with routine deep cleaning of high-traffic areas.
Education
GED -
06.1992
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Customer service expertise
- Team development
- Documentation skills
- Event coordination
- Data entry
- Quality controls
- Scheduling and calendar management
- Flexible
- Relationship building
- Decision-making
- Basic math
- PPE use
- Team building
- First aid certified
- Premises surveillance
- Security procedures knowledge
- Reliability
- Vigilant and watchful
- Patrolling
- CCTV surveillance
- Crime prevention methods
- Interior and exterior patrol
- First aid and CPR certified
- Observant
- High level of integrity
- Shift work experience
Timeline
Program Manger - Odyssey House of Utah
06.2020 - Current
Support Staff Supervisor - Odyssey House of Utah
07.2018 - 05.2020
Cashier /Stocker Associate - Family Dollar
06.2017 - 12.2018
Security Guard - Allied Security
01.1998 - 02.2002
Janitorial Worker - American Building Maintenance
05.1993 - 11.1997
Granite High - GED,