Microsoft Applications
Sara Hernandez
Business Analyst
Winnetka,CA
Summary
Seasoned Business Analyst offering 20 years of Mortgage industry experience. Expert on business and systems requirements, user acceptance testing and end-user training. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Business Analyst
Homebridge Financial
Remote, CA
04.2017 - 05.2023
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Executed analysis of risks and identified risk mitigation strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Worked directly with Document Vendor assigning documents to appropriate packages.
- Worked with internal compliance and vendor compliance departments to ensure documents met state regulations and requirements.
- Provided document coding requirements for LOS (Loan Origination System) to vendor to enable pertinent loan details to populate accurately.
- Completed mark-ups for custom documents as requested by Compliance Officers, Underwriters and Closers and submitted to Vendor for creation.
- Tested in multiple UAT and DEV environments to validate business requests were completed prior to deployment to production.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Post Closing Manager
Prospect Mortgage
Sherman Oaks, CA
04.2013 - 04.2017
- Recruited, hired and trained team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Worked closely with Mortgage Loan Underwriters, Closers and Secondary Marketing to ensure loan completeness.
- Remediated closing documents by working with county recorder offices and internal staff.
- Overseen review process and document validation for accuracy and saleability.
Mortgage Loan Processor
Progressive Lending
Woodland Hills , CA
07.2009 - 04.2010
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Communicated with originator and applicant concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Analyzed borrower credit reports and income statements to verify accuracy.
Loan Analyst - Underwriter
GE Money Bank
Woodland Hills, CA
01.2002 - 06.2007
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Negotiated loan terms and conditions with customers to secure best deal.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Processed loan applications and monitored progress from start to finish.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Education
Associate of Arts - Business
Los Angeles Pierce College
Woodland Hills, CA 08.1997 - 06.2000
Certification - Medical Billing
West Valley Occupational Center
Woodland Hills, CA 02.2008 - 07.2009
Skills
Operations analysis
Operations management
Gap analysis
Strategic planning
Data analysis
Loan Origination from start to finish
Software
Encompass Loan Origination System
Docutech Document Management
Blue Sage Loan Origination System
Timeline
Business Analyst
Homebridge Financial
04.2017 - 05.2023
Post Closing Manager
Prospect Mortgage
04.2013 - 04.2017
Mortgage Loan Processor
Progressive Lending
07.2009 - 04.2010
Certification - Medical Billing
West Valley Occupational Center
02.2008 - 07.2009
Loan Analyst - Underwriter
GE Money Bank
01.2002 - 06.2007
Associate of Arts - Business
Los Angeles Pierce College
08.1997 - 06.2000