Summary
Overview
Work History
Education
Skills
Timeline
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Sara Hilley

Broken Arrow,OK

Summary

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.

Overview

13
13
years of professional experience

Work History

Dental Assistant

Small Smiles
02.2008 - 01.2010
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.

Dental Assistant

Smile Design
03.2007 - 02.2008
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.

Manager of Operations

JSM Custom Cabinets
10.2003 - 04.2006
  • Reported issues to higher management with great detail.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Delivered services to customer locations within specific timeframes.

Office Coordinator

Salon And Med Spa
01.2000 - 07.2002
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Maintained computer and physical filing systems.
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.
  • Coordinated company events, fostering team building and boosting overall morale.
  • Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
  • Monitored front areas so that questions could be promptly addressed.

Front Desk Receptionist

Geotech
02.1998 - 12.1999
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Receptionist

South Point Chevrolet
08.1996 - 02.1998
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

Associate of Applied Science -

University of Phoenix
Online
03.2002

N/A - Cosmetology And Interior Design

Lake Forest Cosmetology And Interior Design
Lake Forest, CA
03.2000

Skills

  • Office Administration Duties
  • Schedule Coordination
  • Budget Management
  • Handling Complaints
  • Business Administration
  • Customer Service Management
  • File Organization
  • Excellent multi-tasking ability
  • Office Management
  • Phone and Email Etiquette

Timeline

Dental Assistant

Small Smiles
02.2008 - 01.2010

Dental Assistant

Smile Design
03.2007 - 02.2008

Manager of Operations

JSM Custom Cabinets
10.2003 - 04.2006

Office Coordinator

Salon And Med Spa
01.2000 - 07.2002

Front Desk Receptionist

Geotech
02.1998 - 12.1999

Receptionist

South Point Chevrolet
08.1996 - 02.1998

Associate of Applied Science -

University of Phoenix

N/A - Cosmetology And Interior Design

Lake Forest Cosmetology And Interior Design

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