Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Hlad

Monroe,IA

Summary

Dynamic communicator and problem-solver, excelled at Pella Corporation by spearheading sales communication strategies and enhancing customer engagement. Expert in strategic communication and fostering relationships, demonstrated through impactful newsletter creation and high customer satisfaction scores. Proven ability in editing, proofreading, and maintaining organizational excellence across diverse teams.

Overview

10
10
years of professional experience

Work History

Sale Communication Specialist

Pella Corporation
Pella, IA
08.2022 - 11.2024
  • Created sales communication plan consistent with business objectives.
  • Coordinated efforts across departments for creating effective communication plans.
  • Generated and distributed weekly newsletters for internal and external team members.
  • Maintained accuracy and organization of sales distribution records.
  • Authored, revised, and circulated confidential company-wide bulletins.
  • Managed and maintained updates on company's internal social networks.
  • Evaluated feedback data from sales team surveys to pinpoint improvement areas for future communications.
  • Ensured accuracy and consistency in outgoing communications.

Correspondence Specialist

Pella Corporation
Pella, IA
02.2018 - 08.2022
  • Addressed customer inquiries and issues through email and letter communication.
  • Engaged with customer feedback via social platforms.
  • Developed and implemented training plans for new team members.
  • Responded promptly to requests from customers for additional information on products or services offered by the company.

Customer Care Specialist

Pella Corporation
Pella, IA
04.2016 - 02.2018
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained an organized system of records related to customer service requests.
  • Educated customers where applicable to alleviate need for future contact.
  • Adhered to company policies when handling confidential customer information.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.

Lead Teacher / Office Assistant

YMCA Daycare
Newton, IA
08.2014 - 04.2016
  • Coordinated various indoor and outdoor activities.
  • Planned and organized daily classroom agendas.
  • Created engaging lesson plans tailored to 2, 3, and 4-year-old children on a monthly basis.
  • Ensured classroom cleanliness aligned with state standards.
  • Cultivated healthy interactions with both children and their families.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Met with parents to discuss students' progress and review areas requiring improvement.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Reviewed and revised YMCA Childcare handbook to align with current standards.
  • Processed all inbound phone communications effectively.
  • Coordinated staffing aligned with classroom demands.
  • Provided administrative support to staff members, including copying, scanning documents, and filing paperwork.

Education

Bachelor of Arts - English

Grand View University
Des Moines
05-2014

Skills

  • Strategic communication
  • Editing and proofreading
  • Internal communications
  • Messaging and speechwriting
  • Oral and written communications

Timeline

Sale Communication Specialist

Pella Corporation
08.2022 - 11.2024

Correspondence Specialist

Pella Corporation
02.2018 - 08.2022

Customer Care Specialist

Pella Corporation
04.2016 - 02.2018

Lead Teacher / Office Assistant

YMCA Daycare
08.2014 - 04.2016

Bachelor of Arts - English

Grand View University

Similar Profiles

CREATE PROFILE
Sara Hlad