Sara Hodges
Bakersfield,CA
Summary
Dynamic and dependable professional with extensive experience at Eye Clinic of Sandpoint. Proven track record in customer service and teamwork, achieving high repeat business through relationship-building. Skilled in eyewear customization and patient education, ensuring satisfaction and optimal care. Adaptable and self-motivated, thriving in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Front Office
Eye Clinic of Sandpoint
09.2022 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Optician
Eye Clinic of Sandpoint
09.2022 - 09.2025
- Assisted patients in selecting eyewear that suits their lifestyle and personal style.
- Conducted vision tests to assess patient prescription needs accurately.
- Managed inventory of frames and lenses to ensure optimal stock levels.
- Educated patients on proper eyewear care and usage for improved satisfaction.
- Trained new staff on clinic procedures and customer service best practices.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Aided in selection of eyeglass frames based on customer preferences.
Education
Bakersfield College
Bakersfield, CAMassage
Honolulu School of Massage
Honolulu, HI06.2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
Timeline
Front Office
Eye Clinic of Sandpoint
09.2022 - 09.2025
Optician
Eye Clinic of Sandpoint
09.2022 - 09.2025
Bakersfield College
Massage
Honolulu School of Massage