Sara Holdridge
Hudson
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Operator - Check In/ Front Desk
Medical Associates Of West Florida
11.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Front Desk Receptionist
Internal Medicine Associates - Dr. Radhika Menon
08.2021 - 05.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
CNA
Bear Creek Nursing and Rehab Center
08.2018 - 08.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, and blood pressure.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Agent, Trainer
A Quality Answering Service
07.2016 - 07.2018
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
- Presented feedback to management on customer service trends and improvement areas.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Education
Associate of Arts - RN Nursing
Pasco-Hernando State College
New Port Richey, FL11.2024
High School Diploma -
Fivay High School
Hudson, FL05.2016
Skills
- Works quickly and efficiently in fast paced environments
- Have worked with Excel, Word, PowerPoint, Practice Fusion, Updox, EMR system, eClinical
- Worked in the medical field for over 6 years (2 yrs CNA skilled nursing, 4 year Doctor’s office setting)
- Adequate telephone etiquette
- Office Administration
- Guest Relations
- Call Routing
- Customer Service
- Complex Problem-Solving
- Compassionate Communication
- Call Management
- Critical Thinking
Languages
American Sign Language
English
Timeline
Operator - Check In/ Front Desk
Medical Associates Of West Florida
11.2023 - Current
Front Desk Receptionist
Internal Medicine Associates - Dr. Radhika Menon
08.2021 - 05.2023
CNA
Bear Creek Nursing and Rehab Center
08.2018 - 08.2020
Agent, Trainer
A Quality Answering Service
07.2016 - 07.2018
Associate of Arts - RN Nursing
Pasco-Hernando State College
High School Diploma -
Fivay High School
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