Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sara Hollander

Shafter,CA

Summary

Highly-motivated Furniture associate with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues.

Overview

2
2
years of professional experience

Work History

Customer Service Assistant

Williams-Sonoma Inc
Remote, CA
06.2023 - Current
  • Furniture training
  • Respond promptly to customer inquiries about order status or product availability using CCUI and AMS.
  • Resolve customer complaints promptly and professionally with de-escalation process.
  • Receive orders from customers and entered them into CCUI accurately.
  • Enhance productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Maintain accurate CRM database by entering and regularly updating client information.

Customer Service Representative

Covered California
Remote, CA
06.2022 - 02.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance.
  • Remain calm and professional in stressful circumstances and effectively diffuse tense situations in customer service.
  • Develop strong relationships with customers by providing personalized assistance and support.

Summer Legal Intern

Office of the Attorney General of Ireland
Dublin, Ireland, EU
06.2021 - 09.2021
  • Researched and summarized relevant case law for attorneys.
  • Attended depositions, mediations, arbitrations, hearings, and trials as needed.
  • Worked independently to meet deadlines and achieve objectives for special projects.

Education

Bachelor of Common Law - Law

University College Dublin
Dublin, Ireland, UK
01.2021

Master of Science - Library And Information Studies

City University London
London, UK
11.2007

Bachelor of Arts - English Writing

Mills College
Oakland, CA
05.2006

Skills

  • Call Documentation
  • Customer Service (SMILE)
  • Multi-tasking
  • CRM Software
  • De-Escalation Techniques
  • Customer Service Excellence
  • Strong Analytical and Problem Solving Skills

References

References available upon request.

Timeline

Customer Service Assistant

Williams-Sonoma Inc
06.2023 - Current

Customer Service Representative

Covered California
06.2022 - 02.2023

Summer Legal Intern

Office of the Attorney General of Ireland
06.2021 - 09.2021

Bachelor of Common Law - Law

University College Dublin

Master of Science - Library And Information Studies

City University London

Bachelor of Arts - English Writing

Mills College

Similar Profiles

CREATE PROFILE
Sara Hollander