CUSTOMER SUCCESS MANAGER
Alpine Supply Chain Solutions
01.2022 - Current
Hi, I’m
Sara Holmes
Customer Success Manager
Knightdale,NC
Summary
Compassionate and collaborative manager, successful at using social and emotional awareness to motivate and tailor interactions for individual customers and teams. Encouraging leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Proficient in using independent decision-making skills and sound judgment to positively impact company success. A caring volunteer, eager to contribute talents in many worthy causes such as The Miracle League and Gigi's Playhouse.
Work History
Alpine Supply Chain Solutions
CUSTOMER SUCCESS MANAGER
01.2022 - Current
Job overview
- Build and maintain partnerships with client stakeholders at the executive, technical, and administrative levels
- Develop, manage, and update database to handle customer data.
- Lead process improvement and problem-solving efforts to create standard procedures for internal teams to support customer.
- Collaborate with Sales, Marketing, and Operations to address customer success objectives and nurture customer relationship.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Use various market research tools and techniques to gather, analyze and interpret customer data.
- Create and distribute surveys for data collection and analysis to measure customer experiences and increase retention..
- Keep detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Develop PowerPoint presentation decks for various teams.
- Create B2B content to show how company services are reliable and effective.
David Allen Company
SALES COORDINATOR
03.2017 - 05.2021
Job overview
- Sales support to all 4 markets (Raleigh, Alabama, Florida, and DC)
- Strengthened teamwork at meetings by preparing weekly and monthly sales reports for all markets, improving customer service efforts, and increasing sales opportunities
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Spearheaded and led team-building sales meetings for all markets
- Serviced established accounts on a consistent basis to maintain strong revenue and customer relationships.
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
IT People Corporation
HR MANAGER
04.2016 - 10.2016
Job overview
- Managed all new hire on-boarding process
- Worked closely with payroll to ensure all payments were on time
- Insured that HR files and records were maintained in accordance with legal requirements and company policies and procedures
- Processed background checks through E-Verify
- Managed relationships with vendors, service providers, and property owner.
NuMotion, DME
CUSTOMER CARE COORDINATOR
09.2013 - 04.2016
Job overview
- Maximized customer satisfaction by organizing service repairs, replacements, and deliveries.
- Processed new order intakes efficiently and effectively.
- Reviewed all medical documentation from therapists and doctors.
- Took ownership of customers issues to follow problems through to resolution.
- Maintained positive relationships with PT's, clients, schools, and doctors.
- Worked collaboratively with other departments to maintain continuity of service, timeliness, and accuracy of orders.
- Developed customer rapport by promptly processing requests and resolving discrepancies.
- Generated and maintained team calendar and client information
Education
University of North Carolina
Wilmington
BACHELOR OF ARTS from Recreational Therapy
Availability
See my work availability
Not Available
Available
monday
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morning
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evening
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Skills
Database ManagementPowerPointSales reportingOnboardingHubSpot
Customer Support
Satisfaction SurveysSelling SkillsCRM SoftwareAccount Renewal
Project Management
Canva
Proposal Creation
RFP Process
Timeline
SALES COORDINATOR
David Allen Company
03.2017 - 05.2021
HR MANAGER
IT People Corporation
04.2016 - 10.2016
CUSTOMER CARE COORDINATOR
NuMotion, DME
09.2013 - 04.2016
University of North Carolina Wilmington
BACHELOR OF ARTS from Recreational Therapy