Sara Horwitz
Wilmington,DE
Summary
Management Professional with 20 years of experience driving revenue and leading high-performing teams. Passionate about building lasting relationships with the public and delivering exceptional customer experiences. Proven track record of combining operational leadership with a hands-on approach to sales, resulting in increased profitability and high client satisfaction scores.
Results-driven leader with expertise in inventory management and customer service. Known for implementing effective sales strategies and improving operational processes to enhance team performance and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
1st Assistant Manager
Royal Farms
Milton, DE
06.2023 - 05.2024
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
- Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
- ServSafe certified
Manager
Holland Jewelers
Lewes Beach, DE
08.2009 - 04.2024
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Collaborated with cross-functional teams to develop and execute marketing campaigns
- Created and maintained budgets, monitoring expenses to meet financial targets
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Identified areas for process improvement through data analysis
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
Assistant Manager
Royal Farms
Laurel, DE
03.2023 - 08.2023
Licensed Optician
Grafasi Eye Care
Lewes, DE
05.2003 - 02.2008
- Provided exceptional customer service by assisting customers in selecting and fitting eyeglasses and contact lenses
- Conducted comprehensive vision tests to determine the correct prescription for eyewear
- Interpreted prescriptions written by optometrists or ophthalmologists to accurately fill orders
- Utilized advanced technology and equipment to measure pupillary distance, frame size, and lens thickness
- Collaborated with patients to choose frames that suited their style preferences while considering their lifestyle needs
- Educated customers on proper care and maintenance of eyewear, including cleaning techniques and storage methods
- Performed adjustments and repairs on eyeglasses to ensure optimal fit and comfort for customers
- Maintained accurate records of customer information, prescriptions, and sales transactions using electronic systems
- Managed inventory levels by monitoring stock levels, placing orders with suppliers, and conducting regular audits
- Stayed up-to-date with industry trends, new products, lens technologies, and fashion styles in order to provide knowledgeable recommendations to customers
- Increased customer satisfaction ratings by implementing a follow-up system to address any post-purchase concerns or issues
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
Education
High school diploma -
Myers high School
Wilkes-Barre, PAManagement and jewelry manufacturing - Sales, Diamonds, Coloured stones, Jewelry manufacturing
GIA
RemoteOptician -
American board of opticians
RemoteSkills
- Medical equipment operation
- Vendor-managed inventory (VMI)
- Inventory demand forecasting
- Cost control
- Data entry
- Power tools
- Law office
- Multi-line phone systems
- ABC analysis
- Inventory management software
- Retail math
- Accounting software
- Early childhood education
- Diagnostic evaluation
- Hospitality management
- Staff training
- Client interaction via phone calls
- Interpersonal skills
- Customer satisfaction improvement
- Sales goal setting
- Customer communication
- LIHTC
- Team development
- Microsoft Office
- Inventory management
- Staff scheduling
- Accounting and finance experience
- Balancing cash drawers
- Writing skills
- Customer service management
- Team building
- Store layout management
- Skilled nursing facility
- Typing
- Food service
- ROI
- Organizational skills
- Demand planning
- Management
- Sales
- Gross profit margin tracking
- Computer literacy
- End-of-life care
- Food safety
- Supervising experience
- Sales management
- Sales negotiation
- Overseeing training
- Clerical experience
- Collection management
- Average order value (success metric)
- Achieving sales targets
- Restaurant experience
- Eye refraction
- POS
- Scheduling pickups and deliveries
- Revenue management
- RFID systems for logistics
- Patient charting
- Sales revenue tracking
- Retail industry sales team management
- Hiring
- Phone etiquette
- Warehouse management
- Microsoft PowerPoint
- Childcare
- Grocery store
- Store closing procedures
- Training & development
- Basic math
- Problem-solving in high-pressure situations
- Customer relationship building
- Warehouse supervisor experience
- Managing retail teams
- Store maintenance
- Microsoft Word
- Cycle counting inventory management
- Store opening procedures
- Communication skills
- Project management
- Administrative experience
- Multitasking
- Time management
- Hospitality
- CRM software
- POS systems
- Complaint handling
- Performance management
- Safety management within retail industry
- Quick service & fast food restaurant
- Leadership
- Medical office experience
- Social work
- Operational management
- Office management
- Hand tools
- Retail optometry experience
- Inventory control
- Ophthalmology
- Sales forecasts
- Workforce planning strategy
- Succession planning
- Retail emergency response
- Telehealth
- Computer skills
- IManage
- Computer operation
- Merchandising
- Employee scheduling software
- Financial services
- Barcode scanning for logistics
- Accounting
- Surgery
- Employee retention
- Loyalty programs
- Strategic promotions
- Financial planning
- Cash handling
- Conducting staff training sessions as a store manager - Staff training sessions conducted as a store manager (More than 50 sessions)
- Retail management - Retail management experience (11-15 years)
- Team leadership
- Customer service
- Sales strategies
- Decision-making capacity
- Marketing
Certification
- ABO Certification
- Driver's License
- ServSafe
Languages
English
Timeline
1st Assistant Manager
Royal Farms
06.2023 - 05.2024
Assistant Manager
Royal Farms
03.2023 - 08.2023
Manager
Holland Jewelers
08.2009 - 04.2024
Licensed Optician
Grafasi Eye Care
05.2003 - 02.2008
High school diploma -
Myers high School
Management and jewelry manufacturing - Sales, Diamonds, Coloured stones, Jewelry manufacturing
GIA
Optician -
American board of opticians