Summary
Overview
Work History
Education
Accomplishments
Skills
Timeline
Generic

Sara Hoskins

IVINS,UT

Summary

At Michaels, I spearheaded store operations, enhancing customer satisfaction and team performance through strategic leadership and effective problem-solving. My approach to inventory management and innovative merchandising significantly boosted sales, while my commitment to fostering a positive work environment and mentoring staff underscored my multifaceted skill set in retail management. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

31
31
years of professional experience

Work History

Store Manager

Michaels
11.2004 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.

Operations Manager

Staples, The Office Supply Superstore
St George , UT
06.1998 - 11.2004
  • Implemented successful business strategies to increase revenue and target new markets.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Created detailed reports on the performance of individual departments within operations.
  • Tracked and replenished inventory to maintain par levels.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.

Assistant Manager

Burger King
St George , UT
03.1994 - 05.1998
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Maintained up-to-date knowledge of company products and services.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Resolved conflicts between team members in an effective manner.
  • Implemented quality control measures to uphold company standards.
  • Assigned work and monitored performance of project personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Associate of Science - Business Management

Dixie State University
St George Utah
06-1998

Accomplishments

  • Exceeded monthly store sales goals 12 months in a row.
  • Supervised team of 20+ staff members.
  • I have been an active Bench District Manager for over 12 months working towards multi level management.

Skills

  • Customer service
  • Customer service

Timeline

Store Manager

Michaels
11.2004 - Current

Operations Manager

Staples, The Office Supply Superstore
06.1998 - 11.2004

Assistant Manager

Burger King
03.1994 - 05.1998

Associate of Science - Business Management

Dixie State University

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Sara Hoskins