Sara Hoskins
IVINS,UT
Summary
At Michaels, I spearheaded store operations, enhancing customer satisfaction and team performance through strategic leadership and effective problem-solving. My approach to inventory management and innovative merchandising significantly boosted sales, while my commitment to fostering a positive work environment and mentoring staff underscored my multifaceted skill set in retail management.
Overview
20
20
years of professional experience
Work History
Store Manager
Michaels
11.2004 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Education
Associate of Science - Business Management
Dixie State University
St George Utah06-1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Inventory control
- POS systems
- Goals and performance
- Operations management
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Employee scheduling
- Work Planning and Prioritization
- Strategic thinker
- Product merchandising
- Payroll management
- Bank and safe deposits
- Operational efficiency
- Loss prevention procedures
- Retail merchandise quality standards
- Strategic planning
- Sales analysis
- Pricing strategies
- Culture development
Accomplishments
- Exceeded monthly store sales goals 12 months in a row.
- Supervised team of 20+ staff members.
- I have been an active Bench District Manager for over 12 months working towards multi level management.
Timeline
Store Manager
Michaels
11.2004 - Current
Associate of Science - Business Management
Dixie State University
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