Sara Hotz
Council Bluffs
Summary
Dynamic medical professional with extensive experience at Methodist Jennie Edmundson Hospital, excelling in electronic health records management and compassionate patient care. Proven ability to enhance patient satisfaction through effective communication and meticulous attention to detail, ensuring seamless operations and high-quality service delivery in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Unit Secretary
Methodist Jennie Edmundson Hospital
05.2024 - 11.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Assistant
Miller Orthopedics
08.2022 - 05.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into the electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during axams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software programs accurately entering demographics information.
- Relayed messages from patients to physicians about concerns, conditions updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patent visits.
- Contact pharmacies to submit and refill patent's' prescriptions.
- Conducted insurance verification and precertification and preauthorization functions.
- Incorporated outside records into charts and EHR.
Inside Sales Support Specialist
Diabetes Supply
04.2022 - 08.2022
- Expedited issue resolution by liaising between customers and internal departments effectively.
- Proactively identified opportunities for cross-selling or bundling products based on client needs.
- Conducted market research to stay current on industry trends and competitor offerings, informing sales tactics.
- Served as a reliable point-of-contact between customers and internal teams including engineering, production, shipping.
- Nurtured prospective clients through consistent communication via phone calls, emails, and presentations.
- Maintained a detailed database of customer contacts, purchases, and preferences for personalized service.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Call Representative
Principal Choice Solutions
11.2020 - 11.2021
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
- Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Met customer call guidelines for service levels, handle time and productivity.
Medical Assistant
Metro OBGYN
02.2020 - 10.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Certified Nursing Assistant
Methodist Jennie Edmundson Hospital
02.2012 - 06.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Documented patient information and care activities in electronic health record.
- Delivered high-quality care to patients in hospital facility.
- Followed directions of licensed nurses to administer medications and treatments.
Education
High School Diploma -
Abraham Lincoln High School
Council Bluffs, IA05-2003
Skills
- Electronic health records management
- Medical terminology expertise
- Patient scheduling and coordination
- Inventory control
- Office administration skills
- Data entry accuracy
- Customer service excellence
- Attention to detail
- Problem solving abilities
- Time management strategies
- Team collaboration techniques
- Compassionate patient care
- Telephone etiquette proficiency
- Task prioritization
Skills
- Medical terminology knowledge
Timeline
Unit Secretary
Methodist Jennie Edmundson Hospital
05.2024 - 11.2024
Medical Assistant
Miller Orthopedics
08.2022 - 05.2024
Inside Sales Support Specialist
Diabetes Supply
04.2022 - 08.2022
Call Representative
Principal Choice Solutions
11.2020 - 11.2021
Medical Assistant
Metro OBGYN
02.2020 - 10.2020
Certified Nursing Assistant
Methodist Jennie Edmundson Hospital
02.2012 - 06.2019
High School Diploma -
Abraham Lincoln High School
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