Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Sara Ibrahim

Buffalo,NY

Summary

Dynamic professional with a proven track record at EZ Auto Shop, excelling in customer relations and office organization. As Owner & CEO of Heaven Transportation, I leveraged my skills in fleet management and team leadership to enhance operational efficiency. Committed to delivering exceptional service while ensuring compliance and fostering a collaborative work environment. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Receptionist

EZ Auto Shop
Tonawanda, NY
01.2023 - 01.2025
  • Managed front desk operations, including answering calls, scheduling appointments, and assisting customers
  • Processed invoices, handled payments, and maintained accurate records of transactions
  • Provided excellent customer service by addressing client inquiries and coordinating with mechanic's timely service
  • Maintained an organized office environment, ensuring smooth daily operations
  • Assisted with ordering parts and keeping track of inventory
  • This role helped me develop strong organizational, customer service, and administrative skills, which I now apply in managing my own business efficiently

Owner & CEO

Heaven Transportation
01.2019 - 01.2025
  • Managed day-to-day operations, including dispatching, scheduling, and vehicle maintenance
  • Ensured compliance with transportation laws and safety regulations
  • Hired, trained, and supervised a team of drivers and support staff

Education

Business Administration And Management

Erie Community College
Buffalo, NY
08-2012

Skills

  • Fleet Management
  • Logistics & Route Planning
  • Safety Compliance
  • Budget & Cost Control
  • Customer Relations
  • Staff Hiring & Training
  • Contract Negotiation
  • Medical Billing
  • Dispatching gps operator
  • Customer service
  • Invoice processing
  • Office organization
  • Communication skills
  • Problem solving
  • Team leadership
  • Time management
  • Data entry
  • Conflict resolution
  • Staff training
  • Initiative-taking
  • Multi-tasking
  • Office Software Utilization
  • Call answering and routing
  • Answer telephone calls
  • Scheduling and calendar management
  • Documentation and reporting

Additional Information

10, Managed payroll, including writing checks to employees and ensuring they are compensated accurately and on time., Handled financial responsibilities such as budgeting, expense tracking, and maintaining compliance with tax and labor regulations.

Languages

Kurdish
Professional
Turkish
Professional
Arabic
Limited

Timeline

Receptionist

EZ Auto Shop
01.2023 - 01.2025

Owner & CEO

Heaven Transportation
01.2019 - 01.2025

Business Administration And Management

Erie Community College
Sara Ibrahim