Sara Cohen
Oak Park
Summary
Personable and resourceful professional with a natural ability to effectively manage multiple tasks and priorities within a healthcare setting. Demonstrates a comprehensive understanding of medical terminology and proficiency in office software applications, including scheduling and records management. Committed to providing efficient and supportive assistance to ensure smooth operations and deliver high-quality patient care.
Overview
13
13
years of professional experience
Work History
Medical Executive Assistant
Refuah Healthcare Services, PLLC
10.2023 - 12.2024
- Ensured optimal patient experience by promptly addressing concerns or inquiries and providing compassionate support during their visit.
- Prepared detailed reports on clinical metrics or financial performance as needed for executive review or presentation purposes.
- Collaborated closely with medical professionals to ensure seamless coordination of care, contributing to a positive team atmosphere within the workplace.
- Contributed to improved patient satisfaction scores by consistently delivering friendly service and prompt assistance in person or over the phone.
- Managed sensitive information with utmost confidentiality, adhering to HIPAA regulations and safeguarding patient privacy at all times.
- Developed strong relationships with vendors and suppliers, negotiating favorable pricing terms for office supplies or equipment purchases while maintaining budgetary constraints.
- Utilized advanced computer software programs for efficient data entry, report generation, and appointment scheduling tasks.
- Assisted with various special projects to optimize workflow processes, including implementing new record-keeping systems or creating training materials for staff members.
- Expedited check-in process for patients upon arrival at the clinic, verifying insurance coverage details and confirming personal demographic information.
- Improved administrative efficiency with strong organizational skills, maintaining an orderly filing system for patient records and billing information.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
Temporary Medical Receptionist
Greenfield Pediatrics
12.2020 - 12.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
Front Desk Receptionist
Modern Management Center LLC.
05.2017 - 07.2017
- Assist the medical facility with day to day operation under the supervision of the Office Manager
- Scheduled appointments, organized meetings, and maintained a clean and functional reception area
Account Manager
LTC Consulting Services
01.2015 - 01.2016
- Provided account receivable services for skilled nursing facilities nationwide under the direction of the AR supervisor
- Verify source of payment upon admission
- Assist with obtaining required documents for Medicaid application
- Generate Invoices and post payments
- Communicate with clients about questions & potential issues in regards to billing
- Reconcile A/R to the G/L
- Generate & maintain and accurate aging report
Teacher Assistant
Yeshiva Beth Yehuda School Boys Division
01.2012 - 01.2016
- Assist lead teacher in lesson delivery, presentation, and provide additional support to the students
Substitute Teacher
Yeshiva Beth Yehuda School System
09.2014 - 09.2014
- Provide instruction for students in absence of instructor
- Implementation of the lesson plans and curriculum as given by instructor
Medical Case Manger Intern
Care Matters LLC.
09.2014 - 09.2014
- November/2014MedicalCaseManagerIntern Serviced clients with TBI's and SCI's of various ages
- Performed the duties and services of a case manager
- Coordinate medical services, implement a plan, monitor progress and reassess plan
Education
Bachelor of Science -
Davenport University
Warren, MI12.2014
Skills
- Customer Service
- Billing
- Front Desk Receptionist
- Generate Invoices
- Data Updating
- Patient scheduling proficiency
- Effective communication
- HIPAA regulations
- Strong organizational skills
- Healthcare compliance
- Insurance verification
Timeline
Medical Executive Assistant
Refuah Healthcare Services, PLLC
10.2023 - 12.2024
Temporary Medical Receptionist
Greenfield Pediatrics
12.2020 - 12.2020
Front Desk Receptionist
Modern Management Center LLC.
05.2017 - 07.2017
Account Manager
LTC Consulting Services
01.2015 - 01.2016
Substitute Teacher
Yeshiva Beth Yehuda School System
09.2014 - 09.2014
Medical Case Manger Intern
Care Matters LLC.
09.2014 - 09.2014
Teacher Assistant
Yeshiva Beth Yehuda School Boys Division
01.2012 - 01.2016
Bachelor of Science -
Davenport University
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