Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sara Jackson

Notasulga,AL

Summary

I am an attentive and responsible person with a calm and compassionate approach to medical needs, as well as, a hard working and dedicated employee in anything that I do. I am organized, a good listener and more importantly, teachable. I love to learn new things and will always be there to lend a helping hand to those who need it.

Overview

10
10
years of professional experience
1
1
Certification

Work History

911 Emergency Dispatcher

EAMC
Opelika, AL
02.2021 - Current
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Responded professionally to telephone calls.
  • Submitted accurate and timely daily reports, forms and other documentation.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Managed average of 60 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.

EMT-Basic

EAMC
Opelika, AL
02.2021 - Current
  • Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Reported abnormal changes in patient's physical, mental and emotional conditions to nursing staff for re-evaluation.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Conducted regular ambulance checks to ensure proper functioning of equipment.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Explained medical terminology in non-complex terms o patients.
  • Provided emotional support and reassurance to patients and their families.
  • Provided emergency medical care to patients in pre-hospital settings.

MCT

EAMC
Opelika, AL
01.2018 - 02.2021
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Collected blood samples for lab analysis to diagnose disease or screen for health problems.
  • Stocked and replenished patient care areas with appropriate supplies.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
  • Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
  • Triaged patients to award priority to patients with more severe complications.
  • Adhered to local, state and federal guidelines and accrediting agency regulations.
  • Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
  • Prioritized care based on clinician orders and current patient symptoms to optimize resource utilization.
  • Educated patients on symptoms for various diseases and conditions, including flu, pneumonia and shingles.

Receptionist

Auburn University
Auburn, AL
04.2017 - 01.2018
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Pulled and organized requested documentation.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Directed clients and guests to correct departments, rooms, and staff members.

Animal Care Technician

Lee County Humane Society
Auburn, AL
04.2016 - 04.2017
  • Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Documented and tracked treatment activities.
  • Monitored animals' recovering from surgery and notified veterinarians of behavioral changes.
  • Administered vaccines to animals and delivered blood and lab results.
  • Dusted, sprayed and bathed animals to maintain good hygiene and control insect pests.
  • Educated clients and public on animal health, treatment protocols and general procedures.
  • Provided animal health education to pet owners through community classes and outreach programs.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
  • Scheduled and confirmed appointments.
  • Helped visitors to select and adopt appropriate animals based upon needs and requirements.
  • Maintained daily care logs for sheltered animals.
  • Stocked delivered animal food and supplies in central supply room.
  • Fed and refreshed water for animals staying in kennels on regular eating schedules.

Receptionist

Sportsman's Outpost
Waverly, AL
06.2015 - 03.2016
  • Met high productivity standards in processing payments for customers.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

Education

EMT-Basic - Emergency Medical Services

Southern Union State Community College
Opelika, AL
12.2019

Associate of Science -

Southern Union State Community College
Opelika, AL
05.2018

Skills

  • Medical terminology knowledge
  • Patient scheduling/ Client scheduling
  • Vital sign monitors
  • First aid
  • Customer service
  • CPR certified
  • Drawing blood
  • Multitasking
  • People skills
  • Active listening
  • Human anatomy and physiology
  • Organizational skills
  • Problem resolution
  • Critical thinking
  • Clerical
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Data entry
  • Computer skills
  • Training & Development

Certification

  • Emergency Medical Dispatch (EMD)
  • CPR Certification
  • Licensed EMT
  • Public Safety Telecommunicator (PST)

Timeline

911 Emergency Dispatcher

EAMC
02.2021 - Current

EMT-Basic

EAMC
02.2021 - Current

MCT

EAMC
01.2018 - 02.2021

Receptionist

Auburn University
04.2017 - 01.2018

Animal Care Technician

Lee County Humane Society
04.2016 - 04.2017

Receptionist

Sportsman's Outpost
06.2015 - 03.2016

EMT-Basic - Emergency Medical Services

Southern Union State Community College

Associate of Science -

Southern Union State Community College

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