Summary
Overview
Work History
Education
Skills
Timeline
Community Service
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Sara Janes

Poplarville,MS

Summary

Dynamic and dedicated barista with a proven track record of delivering exceptional customer service and crafting a diverse range of coffee beverages and food items. Strong communication skills facilitate seamless interactions with customers, ensuring a welcoming atmosphere. A background in 911 dispatch enhances quick thinking, stress management, and effective collaboration, contributing to a well-rounded approach in fast-paced environments. Committed to continuous learning and adaptability, consistently striving to exceed customer expectations and elevate the overall experience.

Overview

2
2
years of professional experience

Work History

Coffee Barista

Main Street Coffee Co.
Poplarville , Mississippi
09.2024 - Current
  • Prepared and served a variety of coffee beverages to meet customer preferences.
  • Maintained cleanliness and organization of the coffee bar and equipment.
  • Operated espresso machines and grinders, ensuring consistent beverage quality.
  • Provided exceptional customer service by engaging with patrons and addressing inquiries.
  • Assisted in training new staff on coffee preparation techniques and operational procedures.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
  • Coordinated with fellow staff members to keep communication lines open regarding ongoing tasks or potential issues that arose throughout shifts.
  • Executed cash handling procedures accurately, maintaining financial integrity during shifts.
  • Resolved customer complaints promptly, contributing to increased satisfaction and repeat business.
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

911 Emergency Dispatcher

Pearl River County Central Dispatch
04.2025 - 07.2025
  • Monitored emergency calls and assessed situations to determine appropriate response protocols.
  • Provided clear, concise communication to first responders during high-pressure situations.
  • Utilized CAD software to log incidents and track dispatches efficiently.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Maintained accurate records of all communications and actions taken during emergencies.
  • Adapted quickly to changing situations while prioritizing multiple emergency calls effectively.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.

Barista

Grumpy Cup
08.2024 - 09.2024
  • Prepared and served beverages according to customer specifications.
  • Maintained cleanliness and organization of work area and equipment.
  • Assisted customers in selecting products and provided recommendations.
  • Operated espresso machines and coffee grinders with precision.
  • Managed cash register, processing transactions efficiently.
  • Collaborated with team members to ensure timely service during peak hours.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Maintained regular and consistent attendance and punctuality.

Barista

Java Moe’s Coffee Company
07.2023 - 01.2024
  • Prepared and served a variety of coffee drinks, teas, and other beverages.
  • Provided customers with product details, coffee blends, and preparation descriptions.
  • Collaborated with team members to ensure a positive customer experience from start to finish.
  • Delivered high-quality customer service to promote company's culture, values, and mission.
  • Built strong relationships with regulars and new customers by providing friendly, personalized service.
  • Replenished supplies to maintain adequate stock levels.
  • Warmed and served baked goods and pastry items to customers.
  • Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art.
  • Adhered to all health codes while preparing specialty beverages according to company specifications.
  • Answered customer phone calls and appropriately addressed questions and complaints.
  • Memorized or referenced readily accessible information to relay to customers.
  • Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
  • Prepared teas, hot chocolate, and other non-coffee drinks for customers.
  • Provided exceptional customer service by anticipating customer needs before they arise.
  • Maintained clean and healthy environment by following proper safety and sanitation regulations.
  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Operated cash registers and handled cash and card transactions.

Education

High School Diploma -

Poplarville High School
Poplarville, Mississippi
05.2024

Skills

  • Meticulous attention to detail
  • Analytical decision-making
  • Organizational time strategies
  • Flexible problem-solving
  • Strong verbal communication
  • Dedicated work ethic
  • Strong organizational skills
  • Proficient in computer applications
  • Resilience under pressure
  • Data collection
  • Maintains composure in challenging situations
  • Attentive listening

Timeline

911 Emergency Dispatcher

Pearl River County Central Dispatch
04.2025 - 07.2025

Coffee Barista

Main Street Coffee Co.
09.2024 - Current

Barista

Grumpy Cup
08.2024 - 09.2024

Barista

Java Moe’s Coffee Company
07.2023 - 01.2024

High School Diploma -

Poplarville High School

Community Service

Poplarville Athletic Association, Softball Umpire, Poplarville, Mississippi, 2021-03, Present, Established a reputation for being impartial and consistent with all teams involved in the game., Practiced active listening techniques to respond appropriately to questions or concerns from coaches or players., Exhibited knowledge of the rules and regulations of softball, including fouls and violations., Assumed responsibility for maintaining control over players, coaches, fans, and other personnel at each game., Applied expertise in making quick decisions on close calls during games., Demonstrated commitment to providing a safe environment for all athletes by enforcing safety rules., Utilized strong interpersonal skills to build positive relationships with coaches, players, parents, officials., Maintained professional conduct throughout each game, ensuring respect from all participants., Developed an understanding of how umpiring affects the outcome of each game., Employed excellent judgment when dealing with difficult situations on the field., Managed time efficiently between innings by taking accurate notes about plays that occurred during the game., Displayed exceptional ability to think quickly and remain calm under pressure., Showed proficiency in reading body language to identify potential conflicts before they escalate.

Sara Janes