SARA Barden
Amherst,WI
Work Preference
Summary
Exceptionally focused customer service and office operations individual. Recognized by supervision as the “go to” person to handle challenging and complicated issues. An adaptable, self-directed professional who leads by example and successfully communicates at all levels. Detail-oriented and efficient, with strengths in both project and time management. A proven leader who guides a team to deliver excellent support and resolves complex issues. Essential leadership and problem-solving skills. Analytical process focused expert who streamlines internal business operations to enhance efficiency and effectiveness. Optimizing workflow and managing resources to support a company’s strategic objectives.
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Success Operations Specialist Level III
Renaissance Learning Inc.
11.2020 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Led cross-functional teams in implementing process improvements across departments.
- Analyzed workflows to identify bottlenecks and recommend solutions for optimization.
- Developed training materials to support onboarding of new staff and improve retention rates.
- Coordinated project timelines and resource allocation for successful delivery of initiatives.
- Facilitated communication between stakeholders to ensure alignment on project goals and objectives.
Renaissance Coach Support Supervisor
Renaissance Learning Inc.
09.2018 - 11.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented process improvements to enhance productivity and reduce downtime.
- Trained and mentored team members on efficient workflow practices and task execution. Conducted performance evaluations, providing feedback for continuous staff development.
- Led cross-functional meetings to address operational challenges and streamline processes.
Renaissance Coach Support Specialist
Renaissance Learning Inc.
01.2012 - 09.2018
- Mentored new coaches, providing guidance on best practices and professional development opportunities.
- Established partnerships with schools to promote a culture of continuous learning and improvement.
- Evaluated program effectiveness through feedback collection and outcome assessments for ongoing enhancements.
- Led cross-functional teams in the design of innovative educational resources tailored to diverse learning needs.
Implementation Planner/Sales Support Specialist
Renaissance Learning Inc.
06.2008 - 01.2012
- Monitored project performance metrics, providing actionable recommendations to senior management for strategic adjustments.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Developed strategic plans to enhance learning outcomes using data-driven insights.
- Coordinated project timelines and deliverables, ensuring alignment with organizational goals and objectives.
Education
High School graduate -
Lincoln High School
Wisconsin Rapids, WI 05.1997
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Operations coordination
- System development
- Process documentation
- Program evaluation
- Experience in leadership
Certification
- Chat GPT Training - 11/12/2024
- Mid Journey Training - 1/3/2-25
- Claude - Training - 10/17/2025
Timeline
Customer Success Operations Specialist Level III
Renaissance Learning Inc.
11.2020 - Current
Renaissance Coach Support Supervisor
Renaissance Learning Inc.
09.2018 - 11.2020
Renaissance Coach Support Specialist
Renaissance Learning Inc.
01.2012 - 09.2018
Implementation Planner/Sales Support Specialist
Renaissance Learning Inc.
06.2008 - 01.2012
High School graduate -
Lincoln High School