Sara Jesser
Comstock Park,MI
Summary
Exceptional office administration and customer relations professional with over 15 years of expertise. Skilled in the areas of time management, talent acquisition, customer service, human resources (HR), and leadership. Proven ability in meeting client and organizational goals according to timelines.
Overview
11
11
years of professional experience
Work History
Project Administrator
Magic-Wrighter, Inc./SWIVEL
05.2024 - Current
- Support multiple projects ensuring all deadlines are met
- Facilitate weekly meetings
- Provide weekly status report to stakeholders
- Document process and timelines as needed
- Follow up on project status as needed
- Create, update, maintain, and complete necessary documentation
Accounting Generalist
Magic-Wrighter, Inc./SWIVEL
06.2016 - 05.2024
- Managed invoice processes utilizing QuickBooks
- Maintained and balanced accounts performing journal entries as needed in QuickBooks
- Maintained the billing process server
- Responded to and resolved customer invoice questions providing quick solutions
- Assisted with financial reporting
- Maintained audit documentation
Boarding Supervisor
Magic-Wrighter, Inc./SWIVEL
06.2015 - 06.2016
- Reviewed contracts ensuring all required information is completed
- Entered customer information into database
- Maintained data hygiene
- Scheduled and conducted trainings onboarding customers on company products
- Maintained detailed tracking spreadsheets to onboard customers
- Handled customer calls and emails
- Liaison between clients and customer relations regarding issues with boarding
- Ensured each new customer efficiently progressed through the boarding process coordinating interactions with customer service when needed
Office Administrator and Talent Acquisition Coordinator
Magic-Wrighter, Inc./SWIVEL
08.2014 - 06.2015
- Oversaw office functions, including building maintenance and maintaining supplies
- Preformed administrative tasks including research, documentation, and support to upper management
- Maintained office equipment and building maintenance
- Streamline office workflows and implement process improvements
- Provide administrative support to management
- Assisted with reception duties by greeting vendors and customers
- Established rapport with clients, contributing to maintaining customer accounts
- Assisted Human Resources with the interviewing process
- Facilitated recruitment efforts with job postings by organizing and reviewing resumes
- Maintained applicant tracking system
- Participated in the applicant interviews
- Organized Weekly Employee Lunches
Education
Associate of Arts - Child Development
Grand Rapids Community College
Grand Rapids, MIQuickBooks Course - undefined
Skills
- Microsoft Suite
- Quickbooks
- Documentation Management
- Facilities maintenance
- Compliance management
- Scheduling and planning
- Attention to detail
- Effective communication
- Hiring and onboarding
- Strong problem solver
- Office management
- Information confidentiality
- Meeting planning
Timeline
Project Administrator
Magic-Wrighter, Inc./SWIVEL
05.2024 - Current
Accounting Generalist
Magic-Wrighter, Inc./SWIVEL
06.2016 - 05.2024
Boarding Supervisor
Magic-Wrighter, Inc./SWIVEL
06.2015 - 06.2016
Office Administrator and Talent Acquisition Coordinator
Magic-Wrighter, Inc./SWIVEL
08.2014 - 06.2015
QuickBooks Course - undefined
Associate of Arts - Child Development
Grand Rapids Community College
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