SARA JOHNSON
Cadillac,MI
Summary
A highly motivated and organized professional, proficient in identifying, securing, and maintaining relationships with years of experience. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Able and willing to quickly learn and adapt to all market conditions. Ready to champion an image and motivate an environment to support needs of clients and awareness for superior service.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/Customer Service Representative
Keystone Cooperative
12.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
Administrative Assistant
Newsnet
10.2022 - 08.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner and directed them to appropriate personnel.
- Managed and directed incoming calls, ensuring efficient transfer to appropriate personnel.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Preparing packages for shipping via courier service or postal service.
- Planning of special events by arranging catering services and securing venues.
- Ensured confidential handling of information in accordance with established protocols.
- Entered data into spreadsheets using Microsoft Excel.
- Processed invoices for payment using media software.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Broadcast Traffic Coordinator
Newsnet
10.2022 - 06.2024
- Coordinated daily traffic operations to ensure timely delivery of materials and goods.
- Negotiated rates with advertisers to improve cost-effectiveness while maintaining quality standards.
- Maintained accurate records of ad deliveries, daily logs including spots, dates, and times.
- Collaborated with producers, directors, and other personnel on programming scheduling.
- Assisted in developing advertising campaigns targeted toward specific audiences or demographics.
Cadillac Market /Recruiting Manager
Gill Staffing
01.2020 - 10.2022
- Negotiated contracts with over 20 facilities.
- Developed and implemented marketing plans to increase fulfillment and customer loyalty.
- Ensured compliance with relevant laws and regulations, with over 150 employees.
- Established collaborative relationships with HR professionals in the industry.
- Conducted exit interviews for departing employees in order to gain insights about their experiences at the company.
- Maintained up-to-date knowledge of relevant laws and regulations.
- Identified potential areas for improvement in existing processes and procedures.
- Established relationships with vendors to ensure effective employee retention.
- Supervised and guided 3 internal staff members to enhance productivity.
Optician/ Vision Insurance Biller
Family Eye Care Associates
01.2016 - 01.2020
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Repaired broken frames using specialty tools and equipment.
- Calculated measurements for eyewear using optical measuring devices.
- Maintained accurate records of all transactions in computer system.
- Processed payments for products purchased by customers.
- Participated in continuing education courses related to optometry technology advances.
- Adjusted eyewear for proper fit and comfort level.
- Demonstrated how to insert, remove, and care for contact lenses.
- Inspected completed eyeglasses using a lensometer to ensure accuracy before releasing them to patients.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Collected various customer measurements including bridge, OC height, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
Education
CNA License -
Agape Schools
01-2017
Optician/Dispensing -
Ferris State University
01-2017
Licensed Senior Instructor of Cosmetology -
Cadillac School of Cosmetology
01-2013
Elementary Education -
University of Michigan- Flint
01-2002
Skills
- Coaching
- Data Entry
- Invoice Processing
- Expense Reporting
- Public relations
- Report analysis
- Working with decision makers
- Working with Human Resources
- Time management
- Scheduling
- Customer service
- Paycheck distribution
- Complaint handling
- Employee placement
- Pre-Employment Screening
- Talent management
- Outbound Calling
- Cold-calling
- Training and Onboarding
- Employment Verification
- New Hire Training
- Team motivation
- Interviewing Clients
- Applicant Tracking Systems
- Networking
- Travel Arrangements
- Active listening
- Data entry
- HIPAA compliance
- Insurance verification
- Route planning
- Recruitment analytics
- Deadline adherence
- Onboarding process management
- Complaint resolution
- Teamwork
- Team management
- Payment posting
- Attention to detail
- Customer and client relations
- Follow-up skills
- Call management
- Multitasking
- Product upselling
- Reliability
- Excellent communication
- Candidate sourcing
- Documentation and recordkeeping
- Staff training
- Office management
- Effective communication
- Equal employment opportunity
- Technical recruiting
- Appointment scheduling
- Applicant tracking systems
- Assertiveness
- Calendar management
- Verifying prescriptions
- Goal setting
Timeline
Administrative Assistant/Customer Service Representative
Keystone Cooperative
12.2024 - Current
Administrative Assistant
Newsnet
10.2022 - 08.2024
Broadcast Traffic Coordinator
Newsnet
10.2022 - 06.2024
Cadillac Market /Recruiting Manager
Gill Staffing
01.2020 - 10.2022
Optician/ Vision Insurance Biller
Family Eye Care Associates
01.2016 - 01.2020
Optician/Dispensing -
Ferris State University
Licensed Senior Instructor of Cosmetology -
Cadillac School of Cosmetology
Elementary Education -
University of Michigan- Flint
CNA License -
Agape Schools
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