Sara Johnson

• Conduct virtual consultations with customers to design customized millwork solutions based on space requirements, style preferences, and product availability.

• Utilize digital design tools and The Home Depot systems to create accurate, functional layouts and product recommendations tailored to customer needs.

• Communicate complex design concepts in simple terms, ensuring customers understand their options and feel confident in their purchases.

• Collaborate with in-store associates, vendors, and delivery teams to ensure seamless project execution from design to fulfillment.

• Maintain a high customer satisfaction rate by providing expert advice, timely follow-ups, and detailed product knowledge.

• Manage multiple concurrent projects in a fast-paced, remote environment while adhering to deadlines and company standards.

SME

• Recognized as Subject Matter Expert in MVA, serving as a go-to resource for peer support, onboarding, and advanced issue resolution.

• Developed and delivered training sessions to associates aon SIM processes, improving knowledge of SOPs, customer service techniques, and sales strategies.

• Collaborated with management and peers to pilot new processes, tools, and reporting systems like the installer feedback form.

• Maintained up-to-date knowledge of products and services offered to customers.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Coordinated with other departments to provide smooth execution of sales initiatives.
• Built strong relationships with clients by following up on previous purchases and suggesting new products.
• Developed and implemented strategies to increase sales and improve customer service.

• Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Informed customers of promotions to increase sales productivity and volume.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Trained new employees on customer service, money handling and organizing strategies.
• Quoted prices, credit terms and other bid specifications.

• Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
• Maintained product knowledge to assist and educate customers on options available.
• Explained benefits and features of warranty programs, resulting in consistent add-on sales
• Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
• Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
• Relayed information regarding current store promotions, sales and special events to customers.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Responded to customer calls and emails to answer questions about products and services.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided training and support to new associates to help provide high-quality customer service.
• Utilized internal software and tools to meet customer needs and resolved issues promptly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

• Scheduled sales appointments to discuss products and services and to close qualified leads.
• Educated customers on product and service benefits, explaining features and answering questions.
• Overcame objections using friendly, persuasive strategies.
• Pitched products and services to potential customers, securing new deals and sales opportunities.
• Asked relevant questions to assist customers with selecting needed or requested products and services.

• Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
• Answered customer questions and pointed individuals in right directions.
• Acted as first point of contact for visiting clients and customers.
• Provided friendly, attentive service throughout peak times for responsive customer care.
• Fielded customer complaints and notified managers.
• Recommended products and services to customers based on personalized needs.
• Informed customers of promotions to increase sales productivity and volume.

• Maintained walkways and paths throughout gardens for safe navigation.
• Watered plants every week and regularly checked for naturally wilted parts to remove.
• Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
• Assisted with plant sales and community garden initiatives to promote business and educate public about gardening.
• Sought out customers to help and offered immediate assistance with locating items and making selections.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Used in-store system to locate inventory and place special orders for customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.