Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Sara Jones

West Paducah,KY

Summary

Dynamic bar manager with a proven track record at Outback Steakhouse, excelling in customer service and team leadership. Expert in inventory management and responsible alcohol service, I fostered a loyal customer base and enhanced staff performance through effective training. Committed to maintaining high health and safety standards while driving sales growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bar Manager/Assistant Manager

Outback Steakhouse
10.2016 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Counted all liquor weekly and ordering all liquor, beer, and wine.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Trained new bartenders to Outback standards

Assistant Manager/Shift Leader

Charley's Philly Steaks
09.2015 - 01.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

Server

JP's Bar and Grill
05.2016 - 10.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Certified Trainer

Burger King
08.2010 - 05.2016
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Established and maintained quality control standards.

Education

Creative Writing And Psycology

Murray State University
Murray, KY

High School Diploma -

Heath High School
West Paducah, KY
05-2011

Skills

  • Customer service
  • Team leadership
  • Staff training
  • Health and safety
  • Responsible alcohol service
  • Bar management
  • Inventory management
  • Health codes compliance
  • Conflict resolution
  • Customer relationship building
  • Guest interaction
  • Mixology expertise
  • Service-oriented mindset
  • Restaurant management
  • Time management
  • Cash handling
  • POS system proficiency
  • Beverage making
  • Upselling techniques
  • Hospitality and accommodation
  • Service oriented
  • Marketing and sales experience
  • ServSafe compliance
  • Collaboration and teamwork
  • Calm and pleasant demeanor
  • Critical thinking

Accomplishments

ServeSafe Certified

Employee of the month, twice

Certified Trainer

Certification

ServeSafe Certified

Timeline

Bar Manager/Assistant Manager

Outback Steakhouse
10.2016 - Current

Server

JP's Bar and Grill
05.2016 - 10.2016

Assistant Manager/Shift Leader

Charley's Philly Steaks
09.2015 - 01.2017

Certified Trainer

Burger King
08.2010 - 05.2016

Creative Writing And Psycology

Murray State University

High School Diploma -

Heath High School

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