Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Plummer

Whispering Pines,NC

Summary

Versatile and results-driven professional with extensive experience in customer service and dental assistance, notably at American Express, AMEX. Excelled in utilizing data entry proficiency and interpersonal skills to enhance customer satisfaction and streamline operations. Demonstrated leadership in team collaboration and adaptability, significantly improving service delivery and operational efficiency.

Overview

21
21
years of professional experience

Work History

Membership Manager

American Express, AMEX
Sunrise, FL
04.2022 - 01.2025
  • Provided customers with detailed information about travel destinations and packages.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
  • Ensured compliance with company policies regarding safety regulations while planning trips.
  • Verified accuracy of all documents related to customer's trip before issuing tickets.
  • Provided excellent customer service in a fast-paced environment.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Resolved any issues related to travel plans and services.
  • Explained benefits of purchasing travel insurance with clients.
  • Utilized GDS systems efficiently for booking and confirming travel plans.
  • Managed financial transactions related to travel bookings, including invoicing and payments.

RDA/Sales Associate

Dr. Kessler
Sugar Land, TX
07.2008 - 04.2010
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Ensured compliance with infection control policies and procedures.
  • Ordered supplies necessary for daily operations of the practice.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Took digital X-rays of teeth using radiographic equipment.
  • Laid out dental instruments and equipment before procedures.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Prepared bills and completed insurance forms using system software.

Dental Assistant

Dr. Todd Morgan
Encinitas, CA
10.2004 - 07.2007

Provided comprehensive support to the dentist in all aspects of four-handed dentistry, ensuring efficient and effective patient care.

Dental Assistant

Dr. Geoff Bell DDS
Carlsbad, CA
09.2003 - 09.2004
  • Provided comprehensive support to the dentist in all aspects of four-handed dentistry, ensuring efficient and effective patient care.

Education

Some College (No Degree) - Business

Sandhills Community College
Pinehurst, NC

Skills

  • Data entry proficiency
  • Customer service focus
  • Professional demeanor
  • Multitasking
  • Communication skills
  • Team leadership
  • Customer service
  • Computer skills
  • Adaptability
  • Team collaboration
  • Documentation and reporting
  • Interpersonal skills
  • Professional and courteous
  • Strong organization

Timeline

Membership Manager

American Express, AMEX
04.2022 - 01.2025

RDA/Sales Associate

Dr. Kessler
07.2008 - 04.2010

Dental Assistant

Dr. Todd Morgan
10.2004 - 07.2007

Dental Assistant

Dr. Geoff Bell DDS
09.2003 - 09.2004

Some College (No Degree) - Business

Sandhills Community College
Sara Plummer