SARA JUDY
Customer Advocate
Claremore,OK
Summary
Compassionate Customer Advocate willing to go the extra mile to meet customer needs and build relationships to improve the business climate.
Skilled in conflict resolution and problem solving. Offering decades of experience in the customer relationship field.
Overview
28
28
years of professional experience
Work History
CUSTOMER ADVOCATE II
HCSC - BLUE CROSS
12.2019 - Current
- Respond proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Meet customer call guidelines for service levels, handle time and productivity.
- Process faxed requests for preauthorizations and predeterminations.
- Work with coworkers and supervisors to develop and improve conflict resolution protocol.
- Investigate provider/member concerns and questions that involve followup phone calls or correspondence
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Medical Assistant
Saint Francis Heart Hospital
05.2018 - 04.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills
Front Office Administrator
KOONS & ASSOCIATES
04.1995 - 12.2016
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi line phone system to route to other workers and take orders
- Processed orders to include working in the warehouse to fill the orders.
- Greeted walk in customers and met their product needs.
- Made outbound calls to build relationships with existing and potential customers
- Contacted customers to resolve issues with product or delivery
- Accounts receivable work and processed payments
Education
Medical Assisting, Tulsa Technology 2018
Skills
- Cultural Awareness
- Issue and Complaint Resolution
- Consumer Research
- Invoice Preparation and Processing
- Inventory Control
Timeline
CUSTOMER ADVOCATE II
HCSC - BLUE CROSS
12.2019 - Current
Medical Assistant
Saint Francis Heart Hospital
05.2018 - 04.2019
Front Office Administrator
KOONS & ASSOCIATES
04.1995 - 12.2016
Medical Assisting, Tulsa Technology 2018
Similar Profiles
Laura LoconteLaura Loconte
Sr. Project Coordinator – Digital Delivery at HCSC-Blue Cross Blue ShieldSr. Project Coordinator – Digital Delivery at HCSC-Blue Cross Blue Shield
Sana AmjadSana Amjad
Senior HRBP at HCSC - Blue Cross Blue Shield of IllinoisSenior HRBP at HCSC - Blue Cross Blue Shield of Illinois
Amber BernachiAmber Bernachi
Customer Advocate II at HCSC - Blue Cross Blue Shield of IllinoisCustomer Advocate II at HCSC - Blue Cross Blue Shield of Illinois
Nikki SiegmundNikki Siegmund
UM at HCSC - Blue Cross Blue Shield of IllinoisUM at HCSC - Blue Cross Blue Shield of Illinois
Sarah KowalenkoSarah Kowalenko
Medical Assistant at Megen Rhine ConsultingMedical Assistant at Megen Rhine Consulting