Sara Kachler
Parma,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Guest Service Ambassador
Metro Health Hospital
Cleveland, OH
06.2023 - Current
- Serves as the first contact and greets patients and visitors.
- Provides navigation, information, and assistance to all.
- Transports patients requiring assistance.
- Uses Epic, HID visitor management system, and the MIV(MetroHealth Information Village) to provide information to patients and visitors.
- Displays sensitivity to and understanding of various cultural, ethnic, racial, and socioeconomic backgrounds.
- Assist with patient transportation needs.
- Assist Guest Service Representatives with providing badges when necessary.
- Completes weekly transport log in Excell for all Guest Ambassadors.
Direct Support Professional
Welcome House, Inc.
Westlake, OH
11.2022 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
Home Health Aide
Private Duty
Avon, OH
10.2020 - 12.2022
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing and incontinence care.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices or on other trips outside home.
- Administered prescribed medications under direction from physician.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
Dispatch Supervisor
TeleMessage
PARMA, Ohio
06.2018 - 07.2020
- Mentored, trained and managed team of 6 employees and offered insight and direction, helping boost overall performance.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Reviewed scope of each project to estimate number of man-hours required.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Senior Collector
Huntington National Bank
Parma, OH
01.2003 - 01.2011
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Secured payments by following up with customers which disregarded promise to pay.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Reviewed accounts to determine payment plan compliance.
- Advised customers of necessary actions and strategies for debt repayment.
- Met demands of busy collections group by performing high volume of daily calls.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Contacted insurance companies to check status of claim payments.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
Education
High School Diploma -
Holy Name High School
Parma Heights, OH06.2000
Skills
- Decision Making
- Time Management
- Social Perceptiveness
- Clear Communication
- Problem Identification
- Critical Thinking
- Knowledge of State Regulations
- Client Documentation
- Attentive to People
- Sound Judgment
Timeline
Guest Service Ambassador
Metro Health Hospital
06.2023 - Current
Direct Support Professional
Welcome House, Inc.
11.2022 - Current
Home Health Aide
Private Duty
10.2020 - 12.2022
Dispatch Supervisor
TeleMessage
06.2018 - 07.2020
Senior Collector
Huntington National Bank
01.2003 - 01.2011
High School Diploma -
Holy Name High School
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