SARA KAESHEIMER-VARGAS
Albuquerque,NM
Summary
Skilled Floor Manager focused on maximizing team effectiveness and operational efficiency in Restaurant environments. Top-notch communication and planning abilities with a diligent mindset. Leveraging 8 years experience and related expertise to take on challenging new role with long-term potential.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar Server
TRIFECTA LLC (HOLIDAY BOWL)
Albuquerque, NM
01.2022 - 03.2022
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items and recorded order information.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Floor Manager
Skidmore's Holiday Bowl
Albuquerque, NM
11.2017 - 12.2021
- Created employee schedules to align coverage with forecasted demands.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Oversaw supply restocking, area cleaning and product organization.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Monitored inventory to determine loss points, maintain clear records and strengthen controls.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
Front Desk Associate
Skidmore's Holiday Bowl
Albuquerque, NM
09.2013 - 10.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Birthday Party Coordinator
TENPINS AND MORE
RIO RANCHO, NM
05.2010 - 02.2014
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Delighted young guests with special activities and events such as inflatables and balloon animals.
- Brainstormed and implemented creative event concepts and themes.
- Consulted with customers to determine objectives and requirements for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Reviewed event bills to confirm accuracy and approve payment.
- Hired, trained and supervised volunteers and support staff required for events.
- Coordinated schedules and timelines for events.
Education
No Degree - Psychology
University of New Mexico
Albuquerque, NMHigh School Diploma - undefined
Manzano High School
05.2011
Skills
- Communication Skills
- Point of Sale Systems
- Staff Training and Staff Management
- High Energy and Stamina
- Policies and procedures
- Service-Oriented
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Food and Beverage Service
- Inventory Management
- Detail-Oriented
- Reliable and Responsible
- Decision Making
- Adaptable and Flexible
- Proficient in Microsoft Office and Mac Systems
- Planning and Coordination
- Data Entry and Database Skills
- Productivity and Time Management
Certification
- Server License from Alcohol and Gaming
Timeline
Bar Server
TRIFECTA LLC (HOLIDAY BOWL)
01.2022 - 03.2022
Floor Manager
Skidmore's Holiday Bowl
11.2017 - 12.2021
Front Desk Associate
Skidmore's Holiday Bowl
09.2013 - 10.2017
Birthday Party Coordinator
TENPINS AND MORE
05.2010 - 02.2014
No Degree - Psychology
University of New Mexico
High School Diploma - undefined
Manzano High School
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