Sara Kamal Arafeh
Minneapolis,MN
Summary
High-achieving product manager offering years of SaaS product owner experience. I bring vision into life by planning and managing product development with cross- functional team from start to finish and I am a certified Scrum Master holding Professional Scrum Master certification from Scrum organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Product Manager
MakanE
Amman, Jordan
07.2021 - 02.2024
- Prioritized features in order to maximize impact while meeting budget constraints.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
- Created processes and procedures that ensure high quality products are delivered on time.
- Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
- Performed post-launch analyses to measure success of feature rollouts.
- Conducted market research and competitive analysis for existing and potential products.
- Drafted presentations for internal review meetings and external events such as trade shows or conferences.
- Participated in design reviews to ensure usability standards are being met throughout the product development cycle.
Technical Product Manager
BeMotion Inc
Florida, US
08.2020 - 06.2021
- Guiding the success of an e-commerce product
- Create Project Board, Issues, Sprint, Burn-Down & Develop metrics, dashboards, and advanced filters in Jira
- Participated in regular meetings with senior management to provide progress updates on initiatives.
- Analyzed data from customer surveys and usage metrics to inform feature prioritization decisions.
- Evaluated feedback from customers regarding functionality issues or requests for enhancements.
- Coordinated with external vendors for necessary resources or services required during development process.
Business Developer
BeMotion Inc
Florida, US
02.2020 - 08.2020
- Research and analyze market trends, customer needs, and competitor activities to identify new business opportunities
- Lead sales efforts, negotiate contracts and close deals to drive revenue growth for the ecommerce platform, and Develop strategies to acquire new customers and retain existing ones
- Conducted market research to assess customer demand, pricing structures and competitor products and services.
SQL Developer - Internship
iHorizions
Amman, JO
07.2019 - 09.2019
- Created and maintained databases using Microsoft SQL server
- Gained hands-on experience in database design, implementation and optimization
Education
Bachelor of Computer Science - Computer Science
Applied Science Private University
Amman, Jordan02.2020
High School Diploma -
Aljamaa School
Amman, Jordan06-2016
Skills
Soft Skills
Public Speaking Excellent Communication Adaptability Problem Solving Stakeholders management Creativity Collaboration Time Management Emotional Intelligence
Technical Skills
Road-mapping User story creation Agile methodologies Shipping new products User feedback collection Market research & analysis
Wireframe design A/B testing Prioritization & execution Route case analysis UX\UI Product strategy Customer segmentation E-commerce Knowledgeable in APIs, API-based integrations and security protocols, AWS servers and Troubleshooting
Tools
MS Server Postman PowerBI Jira Atlassian Trello Figma Miro Confluence SharePoint Salesforce MS office Posthog Tabelau
Certification
- Product-Led Growth Micro-Certification (PLGC) -May 2024 / Issuer: Product School (1696269)
- Professional Scrum Master (PSM I) - Feb 2021 / Issuer: Scrum Organization (637650)
- Influencing & Communication Skills for Managers / Issuer: Dr. Izz Rashdan – MakanE
- Business Plan Training - May 2018 / Issuer: Princess Sumaya University
Accomplishments
- Digitized Onboarding Process for Makane's E-commerce Platform
- Led the project to transform the customer onboarding process from offline to online.
- Coordinated with stakeholders and the onboarding team through regular meetings.
- Conducted comprehensive analyses, including competitive analysis, to inform the project direction.
- Collaborated with designers to create wireframes and conducted A/B testing to optimize onboarding pages.
- Resulted in a seamless online registration process, significantly increasing sales and customer acquisition by eliminating the need for direct contact with the company for registration. - Payment Integration for Multinational E-commerce Platform
- Spearheaded the selection and integration of payment gateways and aggregators to support clients across Jordan, UAE, KSA, Egypt, Iraq, and Kuwait.
- Conducted thorough market research to identify suitable payment solutions for each country, considering local preferences and regulatory requirements.
- Coordinated with technical teams to facilitate smooth integration, ensuring compatibility and security.
- Overcame challenges related to diverse payment landscapes, resulting in a seamless and reliable payment process for clients in multiple regions.
Languages
English
Professional
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Product Manager
MakanE
07.2021 - 02.2024
Technical Product Manager
BeMotion Inc
08.2020 - 06.2021
Business Developer
BeMotion Inc
02.2020 - 08.2020
SQL Developer - Internship
iHorizions
07.2019 - 09.2019
Bachelor of Computer Science - Computer Science
Applied Science Private University
High School Diploma -
Aljamaa School
Similar Profiles
Zaid Sa'adZaid Sa'ad
Account Manager at MakanEAccount Manager at MakanE
Hesham Al-AmeerHesham Al-Ameer
Sales Team Leader at MakanESales Team Leader at MakanE
Sahel Al SalahSahel Al Salah
B2B Customer Base Management - Consultant at MakanEB2B Customer Base Management - Consultant at MakanE