Sara Kassahun
Sioux Falls,SD
Summary
Experienced healthcare equipment service professional with a strong focus on patient support, HIPAA compliance, and accurate documentation. Skilled in calibration, repairs, and clear communication with clinical staff and patients.
Overview
11
11
years of professional experience
Work History
MET 2
Avera McKennan Hospital & University Health Center
Sioux Falls, South Dakota
08.2020 - Current
- Aided in repairs of monitors, pumps, and patient support devices to ensure operational readiness.
- Responded promptly to emergency service calls from hospital staff regarding medical device malfunctions.
- Collaborated with clinical staff to schedule equipment service with minimal disruption to patient care.
- Trained patients on how to properly operate medical equipment.
- Educated patients on proper use of compression stockings, nebulizers, and urinary bags, while addressing their questions for better understanding.
- Supported equipment calibration using manufacturer guidelines and facility safety procedures.
- Maintained accurate records of service calls and repair activities for each piece of equipment.
- Recorded service details, repair notes, and equipment status in maintenance logs.
- Assisted with inventory management of parts and supplies related to medical equipment.
Customer Service Representative
JCPenney
Columbus, Ohio
01.2016 - 02.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships to encourage repeat business.
- Promoted available products and services to customers during service, account management and order calls.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Some College (No Degree) - Medical Coding
University of Phoenix
Tempe, AZ10-2026
Skills
- Medical Device Training
- HIPAA compliance
- Healthcare documentation
- Patient Interaction
- Problem-solving
- Analytical thinking
- Attention to detail
- Customer service
- Relationship building
- Written communication
- Dependability
- Remote office availability
- FLUENT IN [LANGUAGE]
Timeline
MET 2
Avera McKennan Hospital & University Health Center
08.2020 - Current
Customer Service Representative
JCPenney
01.2016 - 02.2020
Some College (No Degree) - Medical Coding
University of Phoenix