Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sara Keeney

Independence,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Credentialing Manager

Aspirion Health Resources
Lee's Summit, MO
04.2018 - Current
  • Developed and implemented credentialing processes for new providers.
  • Reviewed provider applications to ensure accuracy of data and compliance with regulations.
  • Maintained the credentialing database, ensuring timely updates and accurate records.
  • Collaborated with departments to obtain necessary documents for credentialing process.
  • Evaluated qualifications of applicants against requirements set by governing bodies.
  • Assisted with the development and implementation of policies related to provider credentialing.
  • Created reports regarding status of provider applications and other related activities.
  • Ensured compliance with federal, state, and local laws as well as accreditation standards.
  • Participated in meetings concerning regulatory changes impacting the organization's credentialing program.

Call Center Quality Manager

Aspirion Health Resources
Lee's Summit, MO
12.2021 - 12.2022
  • Developed performance metrics and monitored team performance against established targets.
  • Managed the daily operations of the call center quality department, including scheduling, training and coaching.
  • Conducted regular audits of customer service calls to identify areas for improvement in customer satisfaction, accuracy, and efficiency.
  • Worked closely with senior management to develop strategies for improving customer service quality standards across the organization.
  • Created reports detailing key findings from quality assurance reviews and presented these findings at monthly meetings with executive staff.
  • Coordinated with other departments such as IT, HR and Training to ensure that all necessary resources were available for successful implementation of new processes or initiatives.
  • Collaborated with operational teams on process improvements related to call handling times, resolution rates.
  • Reviewed scripts used by agents during customer interactions to evaluate effectiveness and recommend modifications where appropriate.
  • Performed root cause analysis on escalated issues reported by customers or internal stakeholders.

Accounts Specialist Supervisor

U.S. HealthWorks
Kansas City, MO
10.2017 - 03.2018
  • Developed and implemented sales strategies to increase customer base.
  • Planned and coordinated staff training sessions for new and existing employees.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
  • Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
  • Maintained relationships with customers through regular follow-up calls and emails.

Accounts Specialist

U.S. HealthWorks
Kansas City, MO
02.2016 - 10.2017
  • Provided customer service to retain clients and ensure their satisfaction with the product or service.
  • Developed strategies for client retention and loyalty programs.
  • Conducted research to identify new opportunities for customer retention.
  • Collaborated with marketing team to develop campaigns targeting existing customers.
  • Managed client relationships through regular communication and follow-ups.
  • Resolved complaints quickly to minimize potential losses due to attrition rates.
  • Utilized CRM tools to track progress towards reaching goals related to client retention.

Front Office Coordinator

U.S. HealthWorks
Kansas City, MO
04.2012 - 01.2016
  • Greeted and welcomed guests upon arrival.
  • Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
  • Scheduled appointments for clients and visitors.
  • Maintained accurate records of all incoming and outgoing correspondence.
  • Ensured accuracy of data entry into the computer system.
  • Assisted with filing paperwork both electronically and manually.
  • Developed strong relationships with customers to ensure satisfaction with services provided.

Education

High School Diploma -

Grain Valley High School
Grain Valley, MO
03-2011

Skills

  • Customer Service
  • Business Development
  • Reporting and Documentation
  • Workforce Planning
  • Innovation and Creativity
  • SLA Management
  • Strong Leadership
  • Report Analysis
  • Process Improvement
  • Analytical Skills
  • MS Office
  • Professional and Courteous
  • Time Management
  • Multitasking
  • Excellent Communication

Affiliations

  • Organizing and executing Lunch-and-Learns.
  • Developing training materials.
  • Assisted with development of new systems.

Timeline

Call Center Quality Manager

Aspirion Health Resources
12.2021 - 12.2022

Credentialing Manager

Aspirion Health Resources
04.2018 - Current

Accounts Specialist Supervisor

U.S. HealthWorks
10.2017 - 03.2018

Accounts Specialist

U.S. HealthWorks
02.2016 - 10.2017

Front Office Coordinator

U.S. HealthWorks
04.2012 - 01.2016

High School Diploma -

Grain Valley High School

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Sara Keeney