Sara Khdeer
Toledo
Summary
Accomplished Salon Manager and Licensed Nail Technician with a proven track record at Diva's Nail Spa, enhancing client satisfaction and fostering strong relationships. Skilled in customer service and business development, I've successfully led teams to improve performance and implement effective marketing initiatives, significantly boosting client loyalty and business growth.
Professional salon management professional with proven track record in optimizing operations, enhancing client satisfaction, and driving revenue growth. Adept at leading and motivating teams, managing inventory, and ensuring compliance with industry standards. Known for strong organizational skills, adaptability to changing demands, and results-driven approach. Reliable and effective in fostering collaborative work environment.
Experienced with salon operations and team leadership. Utilizes skills in staff training, scheduling, and inventory management to maintain smooth workflow. Track record of enhancing customer satisfaction and ensuring high standards of service.
Salon management professional with proven track record in elevating client experiences and operational efficiency. Known for fostering team collaboration and adapting to industry changes seamlessly. Expertise includes staff development, inventory control, and customer service excellence.
Results-oriented Salon Manager adept at hiring, developing and leading strong teams. Trend-savvy and fashion-forward with passion for mastering emerging trends to meet client needs.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Salon Manager
Diva's Nail Spa
11.2021 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Licensed Nail Technician
Diva's Nail Spa By MyLeah
11.2021 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
- Assisted in marketing efforts to increase salon visibility, participating in local events and maintaining an active presence on social media channels.
- Cultivated positive relationships with vendors to ensure timely delivery of supplies while negotiating favorable pricing terms.
Bartender Shift Manager
Homeboys Sports Bar and Grille
09.2018 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
Bartender
Homeboys Sports Bar and Grille
09.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Completed requisitions to maintain required stock par levels.
- Built relationships with vendors to manage orders and negotiate costs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Invoice Clerk
Completions Group
08.2023 - 03.2024
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Processed invoices and payments in line with company policies and procedures.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Expedited payment processing timeframes with efficient organization of incoming checks, electronic transfers, and credit card transactions.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
- Maintained confidentiality of sensitive financial information by adhering to company data protection policies and ensuring secure storage of client records.
Education
BBA - International Business And Marketing
University of Toledo
Toledo, OH05-2018
High School Diploma -
Southview High School
Sylvania, OH06-2013
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Customer needs assessment
- Salon safety and security
- Training staff
- Scheduling
- Client relations
- Business development
- Marketing initiatives
- Performance improvement
Languages
English
Native or Bilingual
Arabic
Limited Working
Spanish
Elementary
Timeline
Invoice Clerk
Completions Group
08.2023 - 03.2024
Salon Manager
Diva's Nail Spa
11.2021 - Current
Licensed Nail Technician
Diva's Nail Spa By MyLeah
11.2021 - Current
Bartender
Homeboys Sports Bar and Grille
09.2021 - Current
Bartender Shift Manager
Homeboys Sports Bar and Grille
09.2018 - Current
BBA - International Business And Marketing
University of Toledo
High School Diploma -
Southview High School
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