Sara Kimbrough
Customer Service Representative
Belleville,IL
Summary
Customer service professional with extensive experience at US Bank, specializing in claim processing and payment recovery. Demonstrated expertise in regulatory compliance and customer retention, leveraging strong problem-solving skills to boost client satisfaction. Recognized for effective issue resolution and relationship building, contributing to enhanced cash flow and customer loyalty.
Overview
24
24
years of professional experience
Work History
Customer Service Collections Representative
Consumer Collection Management
Saint Louis, MO
03.2018 - Current
- Delivered accurate policy and service information to clients and consumers.
- Resolved customer complaints and issues through effective problem-solving techniques.
- Answered incoming calls, addressing general inquiries and claim questions.
- Submitted claims for medical insurance processing in compliance with guidelines.
- Ensured adherence to HIPAA and FDCPA regulations during all interactions.
- Responded promptly to claim inquiries, providing necessary assistance.
- Conducted soft collections to recover outstanding payments while maintaining relationships.
Customer Service Representative
Metro PCS
Saint Louis, MO
02.2017 - 02.2018
- Greeted customers to create welcoming atmosphere.
- Addressed inquiries promptly to enhance customer experience.
- Resolved customer service issues to ensure satisfaction.
- Made product suggestions to drive sales and improve engagement.
- Deterrence of theft through vigilant monitoring and proactive measures.
- Organized store supplies for efficient inventory management.
Retention Specialist
United Auto Defense
Saint Charles, MO
07.2014 - 05.2016
- Resolved customer issues promptly to enhance satisfaction.
- Assisted customers with extended warranty services efficiently.
- Brought past due accounts current, improving cash flow.
- Employed exceptional customer service skills to foster positive relationships.
Retention Customer Service Representative
Naviss
Saint Louis, MO
02.2013 - 04.2014
- Resolved customer issues promptly to enhance satisfaction levels.
- Assisted customers with servicing extended warranties effectively.
- Brought past due accounts current through proactive follow-up.
- Utilized exceptional customer service skills to address inquiries.
Mortgage Banker
US Bank
Saint Louis, MO
01.2011 - 12.2012
- Assist customers with making payments towards their mortgage
- Assist customers with company policies and procedures
- Making outbound calls in reference to delinquent accounts
- Applying exceptional customer service
Mortgqge Banker
Kelly Service
Saint Louis, MO
09.2011 - 01.2012
- Facilitated customer payments towards mortgages, enhancing transaction efficiency.
- Guided customers on company policies and procedures to ensure compliance.
- Conducted outbound calls regarding delinquent accounts to promote timely resolutions.
- Delivered exceptional customer service, fostering positive client relationships.
Customer Service Rep/ Financial Advisor
Caci/ Us Bank Project
08.2010 - 09.2011
- Assist customers with company procedures and policy and valued points with the credit cards.
- Receive inbound and outbound calls in reference to past due credit card payments.
- Work directly debt management companies, to settle on unsecure debt with the company for a higher percentage
Customer Financial Specialist / Mentor
GC Services
Weldon Spring, MO
06.2006 - 09.2009
- Managed, trained and supervised 8 to 15 employees.
- Provided excellent customer service.
- Maintained and monitored timecards as well as updated kronos.
- Promoted to mentor after six months.
Homemaker
Help at Home
Belleville, IL
02.2009 - 08.2009
- Assisting with the daily living of elderly and disabled persons.
Customer Service Representative
Americall Group Inc.
Fenton, MO
06.2005 - 12.2005
- Submitting applications and processed consolidation loans.
- Assist customers with redeeming rewards for several credit card programs.
- Assist with medical phone calls informing clients of eligible benefits.
Direct Support Staff
Emmaus Homes inc.
St. Charles, MO
06.2001 - 03.2005
- Assisting with the support and care for mentally disabled persons.
- Actively assisting with the learning material geared towards the adults ability and interest.
- Assisted in writing care plans for clients as well as encouraging students to increase motivation.
Education
Master of Arts - Human Resources Development
Webster University
St. Louis, MO05-2017
Bachelor of Science - Criminal Justice
Lidenwood University
Saint Charles, MOSkills
- Claim processing and payment recovery
- Regulatory compliance
- Collection strategies
- Policy explanation
- Customer retention
Accomplishments
- Work well in high pressure environments.
- Well organized and efficient.
- Quickly learn procedures and methods.
- Able to operate multi-line phone systems, pleasant speaking voice.
- Skilled with computer systems software.
- Provide excellent customer service.
- Great Negotiating skills
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceHealthcare benefitsWork from home optionFlexible work hours401k matchPaid sick leavePaid time offTimeline
Customer Service Collections Representative
Consumer Collection Management
03.2018 - Current
Customer Service Representative
Metro PCS
02.2017 - 02.2018
Retention Specialist
United Auto Defense
07.2014 - 05.2016
Retention Customer Service Representative
Naviss
02.2013 - 04.2014
Mortgqge Banker
Kelly Service
09.2011 - 01.2012
Mortgage Banker
US Bank
01.2011 - 12.2012
Customer Service Rep/ Financial Advisor
Caci/ Us Bank Project
08.2010 - 09.2011
Homemaker
Help at Home
02.2009 - 08.2009
Customer Financial Specialist / Mentor
GC Services
06.2006 - 09.2009
Customer Service Representative
Americall Group Inc.
06.2005 - 12.2005
Direct Support Staff
Emmaus Homes inc.
06.2001 - 03.2005
Master of Arts - Human Resources Development
Webster University
Bachelor of Science - Criminal Justice
Lidenwood University
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