Sara Kinsey

Increased guest satisfaction by anticipating needs and providing exceptional service during events.

• Set up and broke down conference and banquet rooms to meet facility standards and specifications.
• Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
• Conducted post-event evaluations to assess performance and identify areas for improvement.
• Organized banquet storage and surrounding areas to facilitate access to products and materials.
• Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees, and payments.
• Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
• Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
• Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
• Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.

• Welcoming guests to the restaurant
• Providing accurate wait times and monitoring waiting lists
• Managing reservations
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.

• Manage a small team of housekeepers.
• Cleaned vacation rentals and residential homes on a daily basis.
• Preformed inspections on homes after cleaning crew.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

• Checking guests in and out by showing guests to their rooms and directing guests to all other amenities that we offer.
• Coordinating with other departments such as housekeeping and maintenance to check room readiness and fulfill guest needs
• Other tasks include Collecting payments, verifying credit acceptance, setting up events and showing potential guests the inn.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Cultivated a reputation for exceptional hospitality in the local community by consistently exceeding expectations of both first-time visitors and loyal returning guests alike.
• Coordinated events such as weddings or retreats on-site, ensuring seamless execution of all aspects from planning stages through event day logistics.
• Collaborated with local businesses and tourism organizations to develop mutually beneficial partnerships.

• Ensured smooth day-of-event logistics by overseeing load-ins, sound checks, and artist hospitality requirements.
• Worked closely with security personnel to proactively address potential issues before they escalated.
• Guided guests to exits and assisted with emergencies.
• Managed merchandise sales, boosting revenue for both the venue and performing artists.
• Monitored venue capacity and implemented crowd control strategies to maintain a safe environment for all attendees.
• Partnered with band members to close venue at end of shows.
• Streamlined event setup processes for faster turnaround times between performances.
• Assisted in scheduling and organizing artist lineups, resulting in diverse and engaging concert experiences.

• Managed and ordered weekly inventory
• Met with clients and venue management to ensure productivity
• Experience with fast paced and high volume venues
• Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
• Hired and trained both permanent and temporary staff members.
• Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
• Participated in industry conferences and networking events to stay current on trends within the catering sector continua

• Preparing work schedules for salon staff.
• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.
• Monitoring salon supplies and equipment and ordering new stock as needed.
• Creating and distributing promotional material to attract new clients.
• Addressing and resolving client complaints regarding salon services and employee behavior.
• Processing clients’ payments and maintaining accurate financial records.
• Ensuring that the salon is clean and well-maintained at all times.

• I Answered calls and emails to help clients and customers with all event set up including building the event page, setting prices and dates for events.
• I managed Facebook and Twitter accounts for the business posting and tagging in the most effective ways to boost the businesses social media presence.
• I also put together promo for festivals,VIP packets and Sponsor packets. Working closely with the event planners and sponsors.
• I Maintained all guest and band lists at will call while providing excellent customer service to all clientele.
• I worked very closely with the public at events, answering all questions on tickets sales and event information.
• Used computerized ticketing systems to process ticket orders accurately and securely.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.