Sara Koehler
Carmel,IN
Summary
Front Desk Supervisor with 9 years of management experience and training in leadership. Proactive problem-solver with passion for patient experience and workplace culture and organization. Outgoing with exceptional people skills, and approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to a practice while continuing to grow in leadership.
Overview
13
13
years of professional experience
Work History
Medical Front Office Supervisor
Axia Women’s Health
08.2018 - Current
- Delivered top-notch administrative support to front office staff of 14 employees, promoting excellence in office operations.
- Provided outstanding support to entire staff of 42 which helped improve process flow and boosted efficiency.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied patient or team member issues.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Monitored staff documentation.
- Resolved issues through active listening and open-ended questioning.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Conducted research to assist with routine tasks and special projects.
- Studied processes and developed reporting procedures to maintain administrative workflow.
- Identified communication channels to set roadmap to distribute information.
Assistant Director
KinderCare Learning Centers
08.2012 - 07.2018
- Supervised day-to-day operations in center with 25 employees to meet performance, quality and service expectations.
- Completed billing reports for corporate office weekly.
- Completed invoices weekly for all care center families.
- Completed regular inventory counts to verify stock levels and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace by reviewing all curriculum and lesson plans.
- Regularly provided tours of the building and classrooms to encourage enrollment.
- Created employee schedules to align coverage with forecasted demands.
- Recruited, screened and interviewed employee candidates through Taleo.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Sales Assistant
NPCA
09.2010 - 06.2012
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Gathered and prepared sales materials in preparation for sales meetings.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
CCMA - Medical Assistant
Merit Institute
Online 01.2021
Associates In Early Childhood Education - Preschool And Pre-Kindergarten
CDA Council
Online08.2015
Skills
- Administration and Operations
- Operational Efficiency
- Enforce Policies
- Data Communications
- Performance Evaluation
- Schedule Management
- Handling Complaints
- Staff Training
- Office Organization
- Electronic Health Record System
- Microsoft Office
Accomplishments
2023 Shining Star Award for Axia Women's Health
Timeline
Medical Front Office Supervisor
Axia Women’s Health
08.2018 - Current
Assistant Director
KinderCare Learning Centers
08.2012 - 07.2018
Sales Assistant
NPCA
09.2010 - 06.2012
CCMA - Medical Assistant
Merit Institute
Associates In Early Childhood Education - Preschool And Pre-Kindergarten
CDA Council
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