Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Koning

Caledonia,MI

Summary

Dynamic Department Manager with a proven track record at Costco Wholesale Corp, enhancing customer satisfaction and department efficiency through innovative management and process streamlining. Skilled in budget management and team leadership, I've successfully driven sales growth and fostered strong supplier relationships. My approach combines strategic problem-solving with effective staff mentoring to achieve significant performance improvements.

Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Department Manager

Costco Wholesale Corp
11.2004 - 06.2023
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

Byron Center High School
Byron Center, MI
05-2003

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Training and mentoring
  • Task delegation
  • Retail management
  • Goals and performance
  • Coaching and mentoring
  • Relationship building and management
  • Employee scheduling
  • Employee management
  • Budget management
  • Strategies and goals

Timeline

Department Manager

Costco Wholesale Corp
11.2004 - 06.2023

High School Diploma -

Byron Center High School
Sara Koning