Yoga
Sara Koopman
Business Operator
Appleton,WI
Summary
Dedicated, knowledgeable Operations Manager committed to building high-performing teams and cost-cutting without impacting quality of products and services. Proactive and reliable individual adept at effectuating operational improvements, while maintaining high standard of client satisfaction. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
12
12
years of professional experience
Work History
Operational Manager/Small Business Owner
The Big Appleton LLC
04.2012 - 07.2022
- Managed payroll, and renewal of vendor and municipal contracts and licenses
- Promoted business via social media to generate leads and maximize brand identity.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Inventory Management – monitoring industry trends, programming software, pricing, creation of media material, specials, and new menu items
- Organized community engagement, fundraisers, and recurrent charity events.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Team Lead
4imprint
03.2016 - 01.2020
- Provided exceptional customer service to foster client loyalty and satisfaction in person, via email, and over the phone.
- Kept detailed track of sales and customer information in company system.
- Monitored sales team performance and provided constructive feedback.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Participated in store meetings and product training sessions to understand and sell items.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Consistently surpassed sales goals by 10-15% monthly with focus on retaining clients for future business.
- Trained, coached, and mentored new sales associates for maximum performance.
Hospitality Training Specialist
The Supple Group, LLC
02.2010 - 04.2012
- Promoter for special events thrown by franchise - top fundraiser for St. Jude Children's Research Hospital campaign, twice
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Trained and mentored new personnel hired to fulfill various roles, while utilizing cross-training techniques to boost productivity, and develop team member's individual skills.
- Coordinated administrative functions necessary to deliver and document training programs.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Ensured all applicable licenses were obtained/renewed in timely manner.
Education
Bachelor of Science - Nursing
Marian University
Fond Du Lac, WisconsinFood Safety and Liquor Distribution Certifications -
Fox Valley Technical College
Appleton, WIProject Management Certification -
Coursera
Online12.2023
Skills
Policy Implementation, Optimization, & Enforcement
Employee Reviews & Performance Improvement
Quality Assurance & Inventory Management
Administrative & Schedule Management
Customer Relations & Retention
Customer Service Management
Financial Oversight, P&L Management
Hiring, Onboarding, & Training
Special Promotions Planning & Event Organization
Cross-Functional Team Leadership
Core Achievements
- Troubleshooting inefficiencies resulted in increased revenue of 13% year over year.
- Creation, implementation, and maintenance of departmental training programs reduced staff turnover by 24%.
- Organized and executed community-based Charitable Giving Days on monthly basis with local 501c3's.
- Successful navigation and sale of restaurant business through global pandemic.
Interests
Sustainability
Social Emotional Education
Folklore
Timeline
Sales Team Lead
4imprint
03.2016 - 01.2020
Operational Manager/Small Business Owner
The Big Appleton LLC
04.2012 - 07.2022
Hospitality Training Specialist
The Supple Group, LLC
02.2010 - 04.2012
Bachelor of Science - Nursing
Marian University
Food Safety and Liquor Distribution Certifications -
Fox Valley Technical College
Project Management Certification -
Coursera