SARA KOSSUTH
Long Beach,CA
Summary
Passionate service professional with over a decade of experience in exceeding customer expectations. Eager to join a dynamic team dedicated to serving patients. Collaborative team player who prioritizes individual needs and has a proven ability to manage high-priority projects within tight deadlines. Demonstrates exceptional results in fast-paced environments with high energy and keen attention to detail. Determined bilingual professional certified medical assistant with excellent communication and multitasking skills. Brings extensive experience in customer service, maintaining a high level of professionalism, knowledge, and courtesy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Relationship Officer
Banc of California
07.2018 - 06.2021
- Support the Bank's philosophy of Building Excellence and provide excellent customer service
- Assist customers with inquiries and requests regarding current accounts
- Assist Management with operational compliance within the branch, such as teller cash counts, certifications, CTR filing, SARs, elder abuse reporting, and staff adherence to Bank policies and procedures
- Research and resolve cash differences
- Profile customers while servicing deposit accounts to determine needs
- Educate customers on alternative channels that provide service
- Fulfill responsibilities of both a CRO and Teller
- Responsible for the branch customer experience by making deposits, withdrawals, cashing checks, etc
- Responsible for responding to customer inquiries, resolving issues, and cross-selling products
- Multitask the many duties of this position in order to address all service and transaction needs, including cash transactions and opening basic accounts
- Provide mentoring and training to staff members
- Maintain comprehensive knowledge of all Bank products and services
- Treat people with dignity and respect, as well as maintain the highest levels of ethics and integrity
- Follow all policies and procedures, as well as complete projects accurately and on time
- Produced and implemented customer satisfaction guarantee program which directly resulted in 98% increase in sales.
Receptionist
State Farm
01.2018 - 12.2018
- Manage front office of a growing company where excellent organization, administrative, communication, and relationship-building skills are critical to creating a professional and welcoming environment
- Daily activities focus on providing top-level support and helping wherever needed
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Relationship Banker
Bank of America
08.2011 - 08.2017
- As the face of Bank of America, I ensured all clients were satisfied with their experience while achieving sales and service goals in a fast-paced, team-first environment
- Primary responsibilities focused on how to best serve our clients which included researching customer concerns and offering products that would add value to clients, as well as performing various account related activities such tracking investment transactions and fund transfers
- Responsible for safeguarding sensitive information and ensuring compliance with company policies and all applicable regulations
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Front Desk Supervisor
Hyatt Ontario Mills
11.2008 - 09.2009
- Managed the front desk activities of a fast-paced property and ensured all critical processes were executed consistently and client expectations were surpassed
- Daily activities centered on the customer experience and creating a welcoming environment for all guests
- This was accomplished through greeting customers, accurate billing, and creating a smooth check-in to check-out experience
- Responsible for maintaining cash controls and audits, as well as processing payments
Director of Front Desk
Sheraton Anaheim Hills
11.2003 - 11.2008
- As the front desk leader of a 450 room full-service boutique hotel, my focus was to create an atmosphere that allowed our guests to feel at home
- Lead our team in delivering a guest experience that exceeded customer expectations
- This was achieved by creating high-impact sales and marketing initiatives that were backed up by our service once the guest walked through our doors
- Ensured processes, billing, and the overall guest experience was running smoothly
- Through continuing training, providing exceptional service, and delivering results, occupancy and profitability increased during my tenure
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
High School
Norwalk, CA06-2003
Certificate of Completion - Medical Terminology Course, Medical Assistant Course
Harbor Occupational Center
San Pedro, CA01-2025
Skills
- Microsoft Office
- Cash management
- BSL Certified
- Team building
- Strong interpersonal skills
- Research and due diligence
- Schedule management
- Training and mentoring
- Customer relations
- Training programs
- Computer skills
- Customer service excellence
- Customer education
- Professionalism
- Spanish and English fluency
- Teamwork and collaboration
- Multitasking
Certification
- NHA - CCMA (Clinical certification)
- NHA - CMAA (Administration certification)
- Simchart (Certification)
- Typing 50 WPM ( Certification)
- First Aid (BLS certification)
- Medical Assistant (Certification)
Languages
English
Spanish
Timeline
Customer Relationship Officer
Banc of California
07.2018 - 06.2021
Receptionist
State Farm
01.2018 - 12.2018
Relationship Banker
Bank of America
08.2011 - 08.2017
Front Desk Supervisor
Hyatt Ontario Mills
11.2008 - 09.2009
Director of Front Desk
Sheraton Anaheim Hills
11.2003 - 11.2008
High School Diploma -
High School
Certificate of Completion - Medical Terminology Course, Medical Assistant Course
Harbor Occupational Center
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