Sara Krebs
Ocala,FL
Summary
Dynamic professional with a diverse background across various roles, driven by a passion for learning and mastering new skills. Committed to excellence, fostering a deep understanding of job responsibilities while striving to be among the best in the industry. Thrives in environments built on trust and open communication, enhancing collaboration and productivity. Eager to contribute expertise and enthusiasm to achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Booth Rental Stylist
Hyde Away Salon
Ocala, FL
01.2023 - Current
- I make my own hours
- I find and gather my own clients
- I take care of all money exchanged
- I work on hair and nail clients
- I am also great at nail art
- I market on social media such as Facebook and Instagram.
- I also market with business cards and word of mouth. My clients share my work and let others know where I am and how to get a hold of me.
Office Manager
Master Truck Repair
Ocala, FL
01.2021 - 07.2021
- Office manager
- Handle money in exceeding amounts
- QuickBooks
- Excel
- Word
- Check in customers
- Input data
- Cash out customers
- Order parts/ find parts
- Keep up with inventory
- Payroll
- Handling vendor payout
- Taking phone calls
Call Center Agent
Dialog Direct
Holland, MI
06.2020 - 11.2020
- I take phone calls from an automated system and help give roadside assistance to the customers. We remotely log in with user name and pass codes to the server we work from in our own homes.
- I take phone calls
- I search and find providers for customers
- I help providers when they need to cancel as well as the customer.
- I take calls from the automated system they have in place they tells us when a customer has canceled via phone app.
- I make out bound phone calls and take many in bound phone calls.
Team Lead
Volunteers of America
Columbus, OH
02.2020 - 05.2020
- Current responsibilities include receipt of inventory, cash sales, supervising 10-15 employees.
General Manager
Duchess Shoppe
Columbus, OH
03.2018 - 11.2019
- Responsibilities include managing all cash sales and functions. Developing and maintaining employee 7/24 shift schedules. Hired new employees and completed orientation. Dismissed employees based on performance. Counseled employees on performance issues. Due to my exceptional abilities and organizational skills, I was selected to reimage 7 stores in the Columbus area. This included re-inventory of all stock, re-labeling of all shelving and coolers, discarding expired stock, ensuring new stock was placed correctly. Worked with vendors on delivery and re-ordering of stock. Was chosen to complete training on proper food management, building maintenance, developing skills to discover shortages and overages and managing teams.
- Directed a team of 12 professionals to consistently exceed revenue targets across multiple quarters. Mentored junior team members to enhance their skills and performance. Led strategic initiatives to drive daily operational goals. Acted as a liaison between customers, store personnel, and various departments to facilitate effective communication. Exercised sound judgment in managing customer credits and policy exceptions to uphold satisfaction levels. Oversaw a range of customer service and administrative functions to ensure prompt issue resolution. Developed training programs for new hires on customer service protocols and performance standards. Analyzed customer preferences to optimize sales efforts. Generated comprehensive monthly and annual sales reports. Supervised inventory management and sales floor organization to meet business demands.
Manager
Darby Creek Nursery
Hilliard, OH
04.2013 - 07.2019
- Directed mentorship programs for junior team members, fostering professional growth. Oversaw a team of up to 12 professionals, ensuring effective daily operations. Led the management of tactical and strategic business activities. Developed and expanded customer sales initiatives, driving revenue growth. Established new client accounts through strategic development efforts. Analyzed costs and pricing for proposals and bids, optimizing profitability. Addressed customer inquiries regarding product details, pricing, and credit terms. Trained and developed sales teams to enhance performance. Operated heavy machinery, including loaders with pinchers and dump buckets. Applied expertise in tree planting and maintenance. Utilized knowledge of pest and weed control products. Managed the lifting of trees and heavy materials, ensuring safety and efficiency. Organized and maintained plant displays for optimal presentation. Supervised seasonal store operations in Gahanna, providing training on register management and plant care. Recruited and onboarded seasonal employees, managing all related paperwork.
Assistant Manager
Jiffy Lube
Columbus, OH
08.2017 - 03.2018
- Achieved efficient store operations through timely oil changes, coolant adjustments, and transmission services. Streamlined opening and closing processes, resulting in accurate cash reconciliation and paperwork completion. Fostered effective communication between corporate and employees, increased sales at the register through strategic upselling, maintained optimal inventory levels, and enhanced customer satisfaction through quality service.
Assistant Office Manager
Darimar Martial Arts
Gahanna, OH
11.2016 - 07.2017
- Achieved seamless office operations through proficient management of QuickBooks and Microsoft Excel for financial tracking. Enhanced customer satisfaction by effectively managing phone and email communications. Improved cash handling processes, ensuring accuracy and accountability. Fostered a supportive environment for children aged 5 to 14, contributing to their development. Maintained a clean and organized workspace while assisting the owner with daily tasks. Optimized time management and payroll processes, resulting in a well-functioning business environment.
Assistant Manager
Speedway LLC
Whitehall, OH
08.2015 - 03.2016
- Achieved consistent revenue growth by leading a team of 12 professionals to surpass sales targets for four consecutive quarters. Enhanced customer satisfaction by efficiently processing returns and resolving issues. Developed junior team members through mentorship, fostering a culture of growth and support. Improved operational efficiency by reorganizing the sales floor to align with company demands. Delivered high-quality product support to representatives and clients, ensuring clear communication of expectations. Generated comprehensive sales reports to inform strategic decision-making. Trained staff to provide exceptional customer service, contributing to a positive shopping experience. Streamlined inventory management processes to maintain optimal stock levels and reduce delays.
Education
Master's - cosmetology
Ohio State Schools of Cosmetology
Westerville, OH01-2012
High School Diploma - Mathematics
Gahanna Lincoln High School
01-2009
Skills
- Community engagement
- Laundry (10 years)
- Phone answering (10 years)
- Google Docs
- Marketing
- Customer service
- Debits & credits
- Writing skills
- Organizational skills
- Pet care
- Training
- Leadership
- Hair coloring
- Appointment scheduling (5 years)
- Animal care
- Gymnastics
- Google Suite
- Equine experience
- General ledger reconciliation
- Cash handling
- Sales
- Multi-line phone systems
- Management
- Sports coaching
- Bookkeeping
- Active listening (10 years)
- Cosmetology
- Communication skills
- Calendar management (3 years)
- Retail math
- Hair stylist
- Pricing
- Hospitality
- Maintenance
- Greeting customers (10 years)
- Financial concepts
- Organizational Skills
- Bookkeeper experience (2 years)
- Telemarketing (2 years)
- Microsoft Access
- Merchandising
- Sanitation procedures (9 years)
- Team Management
- Medication administration
- Accounts Receivable
- Construction
- Call center (1 year)
- Microsoft Publisher
- Driving
- Google Analytics
- Attention to detail (10 years)
- Microsoft Office
- Guest services (2 years)
- Body waxing
- Data management
- Agriculture
- Continuous improvement
- Heavy lifting
- Intake (3 years)
- Multitasking (10 years)
- Time management
- Patience
- Soccer
- Front desk (2 years)
- Operations, training, all of Microsoft Office, retail sales, inventory, scheduling, inventory management, payroll, team building, leading, phone operations, computer knowledge, customer service, organization, time management and money handling
- Public speaking
- Teaching
- Google Ads
- Animal handling
- Databases
- Inventory
- Personal vehicle (delivery method)
- Office Management
- Tutoring
- Conflict management
- Security
- Cash register
- Farming
- Nail care
- QuickBooks
- Accounting software
- Analysis skills
- Upselling
Accomplishments
National Society of Leadership and success
Certification
- National Society of Leadership and Success
- September 2019 to Present
- A completion of online certificate of Leadership.
- Nail Technician License
- Driver's License
- Cosmetology License
Languages
English
Native or Bilingual
Timeline
Booth Rental Stylist
Hyde Away Salon
01.2023 - Current
Office Manager
Master Truck Repair
01.2021 - 07.2021
Call Center Agent
Dialog Direct
06.2020 - 11.2020
Team Lead
Volunteers of America
02.2020 - 05.2020
General Manager
Duchess Shoppe
03.2018 - 11.2019
Assistant Manager
Jiffy Lube
08.2017 - 03.2018
Assistant Office Manager
Darimar Martial Arts
11.2016 - 07.2017
Assistant Manager
Speedway LLC
08.2015 - 03.2016
Manager
Darby Creek Nursery
04.2013 - 07.2019
High School Diploma - Mathematics
Gahanna Lincoln High School
Master's - cosmetology
Ohio State Schools of Cosmetology