Summary
Overview
Work History
Education
Skills
Timeline
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Sara Krell

Baltic,SD

Summary

Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.

Overview

16
16
years of professional experience

Work History

Application Specialist Professional II

Fiserv
05.2012 - Current
  • Improved customer satisfaction by providing timely and accurate application support for various banking software issues.
  • Provided comprehensive training for users to ensure smooth adoption of new applications and features.
  • Acted as the primary point of contact for escalated issues, taking ownership until resolution was achieved.
  • Documented procedures for troubleshooting common issues, contributing to a more efficient support process.
  • Served as a subject matter expert for multiple applications, providing guidance to both internal teams and external clients when needed.

Application Support Specialist

Time Management Systems
04.2008 - 04.2012
  • Enhanced system performance by troubleshooting and resolving complex application issues.
  • Streamlined support processes for increased efficiency and reduced ticket resolution time.
  • Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.

Education

Associate of Applied Science - Business Software Specialist

Mitchell Technical Institute
Mitchell, SD
05.2021

Skills

  • Remote Support
  • Technical Documentation
  • Ticket Management
  • Escalation Handling
  • Customer Support
  • Application Support
  • Software Testing

Timeline

Application Specialist Professional II

Fiserv
05.2012 - Current

Application Support Specialist

Time Management Systems
04.2008 - 04.2012

Associate of Applied Science - Business Software Specialist

Mitchell Technical Institute

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Sara Krell