Summary
Overview
Work History
Education
Skills
Certification
Key Projects and Initiatives
Timeline
Generic

Sara K Walters

Lakeland

Summary

Results-driven Operations Supervisor with a proven track record of leading cross-functional teams and managing complex projects involving process improvements, safety compliance, and quality assurance. Adept at balancing competing priorities and aligning operational strategies with organizational goals. Recognized for strong collaboration with senior leadership and a commitment to continuous learning and adaptability. Skilled in staff management, scheduling, and fostering a team-oriented environment through clear communication and leadership.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Supervisor

CVS Health
11.2021 - Current

Experienced operations supervisor with a strong background in team leadership, training, and process optimization. Adept at supervising and coaching a team of 24 technicians and intake representatives, ensuring seamless daily operations and high performance. Proven ability to develop and implement efficient workflows, maintain accurate employee records, and lead weekly strategy meetings to align goals and enhance productivity.

Highly skilled in staff recruitment, training, performance management, and HR coordination, ensuring compliance with company policies and regulatory standards. Skilled in conflict resolution, customer service, and service recovery, with a commitment to maintaining high satisfaction levels. Works closely with legal and compliance teams to align processes with federal regulations while delivering ongoing training programs to support professional development. Strong communicator with expertise in problem-solving, operational efficiency, and team engagement. Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions. Created and managed project plans and timelines.

IV technician

Lakeland Regional Hospital
07.2021 - 12.2022

Sterilization prep for IV and compounding for all floors


Certified Assistant Manager

Walgreens
08.1998 - 05.2021

Highly skilled pharmacy professional with 20 years of experience in diverse roles, including operations management, staff training, and project implementation. Adept at optimizing pharmacy workflows, third-party billing resolution, inventory management, and cost reduction strategies. Proven ability to lead teams, engage staff, and implement best practices to enhance efficiency, compliance, and customer service. Experienced in district-wide pharmacy scheduling, training, and project execution, including Rite Aid conversion initiatives. Holds a PTCB National Certification (since 2000) and Florida Pharmacy credentials, with expertise in process improvement, project management, and training development.

Education

Bachelor's - Science-Business Administration

Colorado Technical University
07.2026

Skills

  • Time Management
  • Process Improvement
  • Project Management
  • Training and Development
  • Policy Enforcement
  • Staff Discipline
  • Complex Problem-Solving
  • Team Building
  • Communications
  • Conflict Management

Certification

  • PTCB National Certification Current since 2000
  • Florida Pharmacy Technician License exp. 2026-12-31

Key Projects and Initiatives

Key Projects & Initiatives

  • R64 LOB Queue Optimization: Partnered with Darrin Rivault to streamline productivity filter mapping for daily scorecards.
  • Accountability Tracker: Designed and implemented a tool to monitor and enhance supervisor performance.
  • Supervisor Team Huddle Presentation: Created a Canva-based resource to standardize updates and communication across teams.
  • EPA Loop 2 Compliance: Led feedback initiatives to ensure adherence to environmental protocols.
  • AI Polls for RP Chats: Developed and analyzed AI-driven polls to provide actionable insights to leadership.
  • CRU Newsletter Team: Contributed internal communications to keep staff informed and engaged.
  • New Hire Deep Dive Restructure: Revamped onboarding processes to improve training effectiveness.
  • Survey Deep Dive Collaboration: Worked with management to refine survey analysis for better decision-making.
  • Learning Advocate Supervisor: Championed continuous learning and development across the team.
  • Scorecard Mapping & Troubleshooting: Collaborated with Kevin Bakaj and Josh Moris to enhance performance tracking systems.
  • Headset Distribution Coordination: Managed logistics for equipment rollout ahead of peak season.
  • Telephone Consumer Protection Act (TCPA) Regulation: Ensured Legal and standard process for federal regulation was met and updated. Collaborated with Commercial supervisor Jessica Gurrola to align with department communication and work instructions

Timeline

Supervisor

CVS Health
11.2021 - Current

IV technician

Lakeland Regional Hospital
07.2021 - 12.2022

Certified Assistant Manager

Walgreens
08.1998 - 05.2021

Bachelor's - Science-Business Administration

Colorado Technical University

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