Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Sara Lamb

Hillsborough,NC

Summary

Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Crew Member

Wendys Fast Food
Hillsborough, NC
05.2015 - 04.2024
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.

Waitress

Bullocks BBQ
Durham, NC
01.2024 - 02.2024
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Organized take-out orders efficiently according to customer requests.

Team Member

Burger King
Carrboro, NC
08.2021 - 12.2022
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Greeted customers upon entering the store with friendly demeanor.

Manager

Anna Marias Italian Restaurant
Hillsborough, NC
11.2019 - 08.2021
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Shift Supervisor

Wendys Fast Food
Carrboro, NC
04.2018 - 10.2019
  • Conferred with management and subordinates to resolve problems or complaints.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Observed and monitored utilization of equipment.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Recruited, hired, and mentored new team members, working closely with human resources department.

Education

High School Diploma -

Partnership Academy
Hillsborough, NC
06-2017

Skills

  • Drive-Thru Operations
  • Customer Service
  • Customer Engagement
  • Menu Memorization
  • Beverage Preparation
  • Safe Food Handling
  • Order Management
  • Food Preparation
  • Positive Company Representation
  • Visual Communication
  • Cash Handling
  • Problem-Solving
  • Sanitizing
  • Cleaning
  • Valid Driver's License

Accomplishments

  • Highschool diploma

Languages

English
Professional
Spanish
Elementary

Certification

  • Servesafe qualified

Timeline

Waitress

Bullocks BBQ
01.2024 - 02.2024

Team Member

Burger King
08.2021 - 12.2022

Manager

Anna Marias Italian Restaurant
11.2019 - 08.2021

Shift Supervisor

Wendys Fast Food
04.2018 - 10.2019

Crew Member

Wendys Fast Food
05.2015 - 04.2024

High School Diploma -

Partnership Academy

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Sara Lamb