Summary
Overview
Work History
Education
Skills
Timeline
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Sara Landrum

Ponte Vedra,FL

Summary

To seek and maintain full-time remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Front of House Manager

Chick-fil-A
Jacksonville, FL
03.2014 - Current
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of conflict resolution and problem-solving skills.

Store Manager

Pier 1 Imports
Jacksonville, FL
10.2011 - 02.2014
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Education

Bachelor Of Arts - Communications

Iowa State University
Ames, IA

Skills

  • Staff Training
  • Team Management
  • Policy Management
  • Planning and Prioritization
  • Guest Engagement
  • Inventory Records
  • Constructive Feedback
  • Suggestive Selling
  • Guest Satisfaction
  • Multi-Tasking Skill
  • Confidence and Drive
  • Employee Support
  • Documentation
  • Leadership and Change Management
  • High-Volume Environments

Timeline

Front of House Manager

Chick-fil-A
03.2014 - Current

Store Manager

Pier 1 Imports
10.2011 - 02.2014

Bachelor Of Arts - Communications

Iowa State University

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Sara Landrum