Sara Langer
Menomonie,WI
Summary
Dynamic Certified Nursing Assistant and Medication Aide with a proven track record at Spring Valley Health Care Center, adept in insulin injection and personal hygiene assistance. Excelled in managing medication stocks and enhancing patient care, achieving a significant improvement in patient satisfaction. Skilled in vital signs monitoring and compassionate patient observation, consistently prioritized patient safety and compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medication Aide/Certified Nursing Assistant
Spring Valley Health Care Center
Spring Valley, WI
10.2015 - Current
- Assisted patients with activities of daily living such as bathing, dressing and grooming.
- Leveraged medication expertise to accurately enter medications and supplies into computer system.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Worked collaboratively with healthcare team to coordinate patient care services.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Ensured compliance with state and federal regulations regarding medication administration.
- Verified the identity of the patient receiving medication prior to administration.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Researched medications to better understand properties and interactions with other drugs.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Followed protocols for disposing of expired or unused medications safely.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Provided support and assistance to nursing staff with patient care activities.
- Assisted in updating patient care plans with medication changes and observations.
- Instructed patients on proper self-administration of medications when applicable.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Medication Aide/Certified Nursing Assistant
Spring Valley Health Care Center
Spring Valley, WI
02.2015 - Current
- Assisted patients with activities of daily living such as bathing, dressing and grooming.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Evaluated patient responses to medications administered and reported any changes or unusual occurrences immediately to supervising nurse or physician.
- Assisted with the storage, distribution, and management of medication inventory to ensure availability.
- Administered oral medications to patients in accordance with doctor's orders.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Answered patient call signals and signal lights to determine patients' needs.
- Attended continuing education classes related to medication administration topics.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
Patient Service Representative
Mayo Clinic
Menomonie, WI
11.2023 - 02.2024
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Verified demographics and insurance information to register patients in computer system.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Scanned documents into electronic health record system as needed.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Documented patient counters in hospital system and initiated follow-up actions.
- Performed administrative duties such as filing, faxing, photocopying.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Answered incoming calls in a professional manner.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Explained various admission forms and policies, acquiring signatures for consent.
Health Unit Coordinator/Certified Nurses Aide
Mayo Clinic
Menomonie, WI
02.2020 - 02.2023
- Utilized healthcare software systems for patient scheduling, billing, and record management efficiently.
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Provided customer service assistance to patients who had questions or concerns about their care plans.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Scheduled appointments, tests, and procedures in alignment with healthcare provider recommendations and patient needs.
- Explained policies, procedures and services to patients.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Greeted visitors and directed them to the proper area of the office.
- Scheduled medical appointments and coordinated transportation to medical facilities for patients.
- Performed clerical tasks such as typing letters, memos, and reports as requested by management.
- Maintained records management system to process personnel information and produce reports.
- Processed physician orders, including medication, laboratory tests, and diagnostic procedures, accurately and promptly.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Prepared new patient files by entering demographic information into a computer system.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
Education
High School Diploma -
Stratford Career Institute
Menomonie, WI10-2005
Skills
- Insulin injection administration
- Topical medication application
- Drugs inventory
- Oxygen initiation
- Logs management
- Glucose testing
- Medication stock maintenance
- Vital signs monitoring
- Administering medications
- Patient observation
- Personal hygiene assistance
Certification
- CPR.
- Wisconsin Nurse Aide Certificate
- Medication Aide.
Timeline
Patient Service Representative
Mayo Clinic
11.2023 - 02.2024
Health Unit Coordinator/Certified Nurses Aide
Mayo Clinic
02.2020 - 02.2023
Medication Aide/Certified Nursing Assistant
Spring Valley Health Care Center
10.2015 - Current
Medication Aide/Certified Nursing Assistant
Spring Valley Health Care Center
02.2015 - Current
High School Diploma -
Stratford Career Institute